Plain vs pylon

Beyond Pylon, Plain is support you can build on.

Deep API and webhooks, a headless portal in your own product, and bring-your-own AI agent.

Not just a Slack inbox.

29 minutes to next-level support. Start your 7-day trial with a Plain expert.

TRUSTED BY THE BEST SUPPORT TEAMS

  • For the first time, I have a platform that's actually keeping up with what we want to build. Plain gave us the foundation to run support the way we wanted.

    Enrique Gonzalez

    Head of Support Engineering

  • Plain stands out even among great vendors. From leadership to product to support, they’ve been incredibly close to us

    Peter Hofstee

    Global Director, Support Engineering

  • We chose Plain over Pylon. We don’t need a Zendesk replacement; we need the best B2B support tool for developers

    Christopher O'Neill

    Head of Developer Success

  • Plain was one of the best POC stages I've done. The Plain team was available, approachable, and genuinely invested in our success.

    Gualter Augusto

    Head of Support Engineering

  • We consolidated 5 support channels into Plain.


    By default, I assume I can do something in Plain somehow.

    Vicky Firth

    CX Lead

support infrastructure

support infrastructure

Control every pixel of your support experience.

Support from anywhere

Ask anything

Orchestrate agents

Learn with insights

Support from anywhere

Ask anything

Orchestrate agents

Learn with insights

Bring your own AI agent & plug into your existing stack

Native bi-directional syncs with your CRM, Issue Tracker, and more.

Plug AI into your own data & over 500 Integrations

Native bi-directional syncs with your CRM, Issue Tracker, and more.

Bring your own AI agent & plug into your existing stack

Native bi-directional syncs with your CRM, Issue Tracker, and more.

Switch from Pylon in 29 minutes

5 mins

15 mins

29 mins

Connect Slack, Microsoft Teams, Discord and email

Connect your CRMs and issue tracker

Respond to your first ticket

Deploy an AI agent across all communication channels

Define SLAs, business hours, and customer tiers

Automate queries with workflows

Automatically generate AI insights from support requests

Deploy a knowledge base, formed from your support messages

Help customers help themselves with Ask AI