Plain vs zendesk
The modern Zendesk alternative for technical teams.
Consolidate every channel, SLA, and escalation into one API-first platform.
No rigid ticketing, no UI your customers get dragged into.
29 minutes to next-level support. Start your 7-day trial with a Plain expert.
TRUSTED BY THE BEST SUPPORT TEAMS
Cut our first response time by 67% after switching from Zendesk to Plain.
Everything is in one place.
Enrique Gonzalez
Head of Support Engineering
120% increase in team satisfaction.
Support engineers were visibly happier after switching from Zendesk to Plain.
Peter Hofstee
Global Director, Support Engineering
Plain feels like it was designed for technical teams like ours.
We didn’t need a Zendesk replacement.
Christopher O'Neill
Head of Developer Success
Automating 60% of support with AI using Plain.
Engineers now focus on high-value tickets.
Gualter Augusto
Head of Support Engineering
We consolidated 5 support channels into Plain.
By default, I assume I can do something in Plain somehow.
Vicky Firth
CX Lead
