Plain vs zendesk

API-First Zendesk alternative for B2B

Stop buying and building more 3rd party connectors to make Zendesk work for you.

Plain is the only support platform built API-first with full GraphQL, webhooks, live customer data feeds.

29 minutes to next-level support. Start your 7-day trial with a Plain expert.

TRUSTED BY THE BEST builders

  • For the first time, I have a platform that's actually keeping up with what we want to build.


    Plain gave us the foundation to run support the way we wanted.

    Enrique Gonzalez

    Head of Support Engineering

  • We were making six Zendesk API calls just to do one thing. The integration was gnarly


    Plain gives us the flexibility we want without the friction.

    Peter Hofstee

    Global Director, Support Engineering

  • We had to jump between internal and external Slack, then over to Zendesk for email.


    With Plain powering our support, everything just works.

    Christopher O'Neill

    Head of Developer Success

  • There's nothing out there that offers an edge over Plain.


    If you're somewhat technical, there's nothing you can't build with Plain's API.

    Gualter Augusto

    Head of Support Engineering

  • Plain plugs into basically any tooling we can imagine, via MCP or API, interchangeably.


    That's the power of Plain

    Vicky Firth

    CX Lead

HOW IT WORKS

Control every pixel of the support experience.

Embed a customer-facing portal in your product

Customers submit, track, and reply to support requests without ever leaving your app. Your components, your design system.

Embed a customer-facing portal in your product

Customers submit, track, and reply to support requests without ever leaving your app. Your components, your design system.

Build any customer communications experience

Whether it's live chat, a structured intake form that pre-fills from your user data, or a thread-based inbox – you decide what the experience looks and feels like.

Build any customer communications experience

Whether it's live chat, a structured intake form that pre-fills from your user data, or a thread-based inbox – you decide what the experience looks and feels like.

Put your SLAs where customers can see them

Give customers visibility into the support they're receiving. Extract live metrics from Plain and embed them into your product, from SLA compliance to response trends.

Put your SLAs where customers can see them

Give customers visibility into the support they're receiving. Extract live metrics from Plain and embed them into your product, from SLA compliance to response trends.