Plain vs zendesk
Modern Zendesk alternative for Slack-native teams.
Stop manually creating tickets from Slack messages and building brittle connectors.
Unify your Slack Connect channels with AI triaging, SLAs, and automation that match how B2B teams work.
29 minutes to next-level support. Start your 7-day trial with a Plain expert.
TRUSTED BY THE BEST SUPPORT TEAMS
With Zendesk, customers could post in Slack and wait hours before a ticket was created.
Now everything is in one place.
Enrique Gonzalez
Head of Support Engineering
We replaced Zendesk and a custom Slack integration with Plain.
Plain gives us the flexibility we want without the friction.
Peter Hofstee
Global Director, Support Engineering
We had to jump between internal and external Slack, then over to Zendesk for email.
With Plain powering our support, everything just works.
Christopher O'Neill
Head of Developer Success
Response times stretched to 2 or 3 weeks.
The Plain team was available, approachable, and genuinely invested in our success.
Gualter Augusto
Head of Support Engineering
We consolidated 5 support channels into Plain.
By default, I assume I can do something in Plain somehow.
Vicky Firth
CX Lead
