> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Suggesting replies

> Draft a reply on a thread for a user to review, edit, and send, instead of replying to the customer directly.

You can suggest a reply for a user to review on a thread. The user sees it in the composer, edits it if needed, and sends it.

The customer sees nothing until then. Use suggested replies when a human needs to check a message before it goes out, or while you build trust in a new agent before letting it [reply on its own](/docs/agents/threads#reply).

The API key needs `generatedReply:create`, plus `thread:read` if the agent reads the thread first.

See [suggested replies](/docs/graphql/messaging/suggested-replies) for the full API reference.

## Multiple suggestions

A thread can have multiple suggested messages. Your suggestions will take precedence over suggestions from Plain.