> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# createServiceLevelAgreementPolicy

> Create an SLA policy together with its targets. A policy holds at most one target per type, and any combination of types is valid. Business hours are configured on the policy and apply to every target in it. A policy only starts tracking once it is applied to a thread. Requires the `serviceLevelAgreement:create` permission.