> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support agent

> Build a support agent that handles customer threads on its own.

A support agent is assigned to customer threads, replies, updates status, and hands off to a user when it cannot help.

Create a **machine user**, then assign threads to it yourself or with a [workflow](/docs/product/workflows) (channel, labels, customer tier, support hours).

See [build a support agent](/docs/agents/support-agent).

<Snippet file="agents/beta.mdx" />

## Where to go next

<CardGroup cols={2}>
  <Card title="Build a support agent" icon="plug" href="/docs/agents/support-agent">
    Identity, webhooks, assigned threads, reply, agent status.
  </Card>

  <Card title="Building agents on Plain" icon="bot" href="/docs/agents">
    Identity, events, and the two agent types.
  </Card>
</CardGroup>