> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Inkeep

> Connect Inkeep's AI copilot to your Plain workspace for context-aware draft replies, relevant links, and thread summaries.

The Inkeep integration brings AI-powered support directly into your Plain workspace, helping B2B support teams triage and respond faster, with less manual effort.

**Keep**, Inkeep's support copilot, is available via API in Plain. With its Smart Assist mode, it analyzes the thread you're viewing and generates intelligent, context-aware suggestions to keep the conversation moving.

## Knowledge sources

Keep works with more than your public documentation. It can also draw on private content:

* **Public docs & Help Center**: your published documentation and Help Center articles

* **Historical support tickets**: past conversations and resolutions from your support history

* **Slack conversations**: messages from internal Slack channels relevant to the topic

This means Keep's suggestions are grounded in how your team resolves issues, not only in your public docs.

## Prehook for dynamic context

Inkeep supports a prehook that lets you provide dynamic, per-ticket context to the copilot. When a support agent clicks Smart Assist, Inkeep makes a request to an API route of your choosing. Your API route returns custom information and instructions that are added as context for the copilot to consider: for example, pulling in customer-specific data like plan details or feature flags.

## How to set it up

Check out [**Inkeep's docs**](https://docs.inkeep.com/cloud/support-tools/agent-copilot/plain) for full setup instructions.

At a high level, you'll configure Inkeep with your Plain API key and set up the copilot to appear as a customer card within your Plain workspace. Any sensitive information like API keys is encrypted at storage.