> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Discord

> Ingest threads from a private server or public community through Plain's Discord integration.

Whether you run a private server or a public community for feedback, Plain's Discord integration brings Discord conversations into the same queue as every other channel.

<Frame>
  <img src="https://mintcdn.com/plain/esnLSCL6AbjPxXFS/public/images/discord.png?fit=max&auto=format&n=esnLSCL6AbjPxXFS&q=85&s=84a01b21c9c96c0a5f1bdfb23319c68c" alt="Discord in Plain" width="2280" height="1200" data-path="public/images/discord.png" />
</Frame>

## Getting started

<Steps>
  <Step title="Connect your Discord server">
    Go to **Settings → Channels → Discord** and click **Connect to Discord**. Choose the server you want to use, then complete the Discord authorization.

    Check that the Plain bot shows as online in your server before continuing.
  </Step>

  <Step title="Add the bot to each forum">
    Add the Plain bot to every forum you want support coverage in. It only ingests from forums it has been added to.
  </Step>

  <Step title="Connect your profile">
    On the Discord integration page in Plain, click **Connect your profile**. Each person on your team does this once, so their replies post to Discord under their own name.
  </Step>
</Steps>

### How it works

* **Thread ingestion:** You can configure which channels to ingest from the Discord settings page in Plain. All channels will be **off by default**, and you can **toggle on** the ones you'd like to ingest threads from. Only threads from **forum channels** are ingested. Text channels and private threads are not supported.

* **Responding to threads:** You can reply to Discord threads **directly from Plain**. Responses appear in the associated Discord thread under the Plain bot, keeping the communication loop connected.

### Reporting for Discord

Discord threads are included in your workspace's Reporting section. Metrics include total volume, time to first response, time to close, and team performance, filtered by Discord as a channel.

### Auto-responders for Discord

Auto-responders can be configured to reply automatically to Discord threads based on conditions like time of day, channel, or message content. To create one, go to **Settings → Auto-responders**, select "Discord" as the channel, and define your message and criteria.

### Webhooks for Discord

Webhooks support Discord events, enabling advanced workflows and integrations. The Discord-specific event types you can subscribe to are:

* `thread.discord_message_received`

* `thread.discord_message_sent`

* `thread.discord_message_updated`

General thread events such as `thread.created` and `thread.status_transitioned` are also available. Common use cases:

* Routing threads to specific users

* Auto-labeling based on message content

* Triggering incidents from high-priority messages

* Syncing support metrics with internal dashboards

Webhooks are managed in **Settings → Webhooks**. Full webhook docs are available [here](/docs/webhooks).

### CSAT for Discord

You can natively send CSAT surveys to customers who have submitted a request through Discord. See the [CSAT article](/docs/product/platform/csat) for more information.

### Known limitations

* Support for showing and sending **mentions** and **reactions** in Plain

* Displaying **avatars** from Discord as the customer avatar in Plain

* Verifying and connecting Discord users to existing Plain customers via their email addresses

Discord is available on our Horizon and Frontier pricing tiers.