> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Teams

> Sync messages from selected Microsoft Teams channels into Plain and reply from the queue.

Our Microsoft Teams integration lets you sync messages from selected Teams channels to Plain and respond directly to customers from the platform.

Microsoft Teams is only available on the [**Horizon and Frontier pricing plans**](https://www.plain.com/pricing).

<Frame>
  <img src="https://mintcdn.com/plain/esnLSCL6AbjPxXFS/public/images/microsoft-teams-email.png?fit=max&auto=format&n=esnLSCL6AbjPxXFS&q=85&s=b2741997be1cce051087938c5856b06d" alt="Microsoft Teams: email" width="2280" height="1200" data-path="public/images/microsoft-teams-email.png" />
</Frame>

A short demo of the Microsoft Teams integration:

<video controls className="w-full aspect-video" src="https://static-assets.plain.com/docs/ms-teams/overview.mp4" aria-label={`Overview of Microsoft Teams integration`} />

## Get started

### Prerequisites:

* A Microsoft Teams account

* A Microsoft 365 admin who can grant OAuth admin consent for the Plain app. This is required to connect your workspace to Plain

## Notes

### Initializing a conversation from Plain

In addition to responding to customer messages, you can also create a Teams conversation from Plain by using our "Create Thread" functionality.

To create a thread, open the command palette (cmd / ctrl + k) and select "Create Thread". Select the channel type ("MS Teams"), the Teams channel, and a title for the thread.

### Replying as

By default, Plain sends messages to Teams as the Plain bot. If you want messages to appear as sent by you personally, you can authorize your individual Teams account. Go to **Settings → Microsoft Teams** and click **Authorize replies** to link your personal Microsoft account. This is also required to @mention other Teams users directly from Plain.

### @-Mentions

To mention another user directly from Plain in a Teams message, you must have the Teams user integration set up via **Authorize replies** (see above).