> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Import your Freshdesk support history into Plain with the built-in importer.

When you connect your Freshdesk account, Plain imports your full support history so your team can hit the ground running without losing context.

## What gets imported

* **Contacts → Customers**

* **Tickets → Threads**

  * Resolved/closed tickets are imported as **Done**

  * Open/pending tickets are imported as **Todo**

  * All messages including private notes are carried over

* **Tags → Labels**

* **Original timestamps**: every thread and every message keeps the date it had in Freshdesk, so your history stays in order

CSAT ratings and custom fields on tickets are not imported. See [Migrating from another tool](https://help.plain.com/article/migration) for the full picture of what you'll rebuild in Plain.

Importing history doesn't trigger [SLAs](/docs/product/platform/slas), [auto-responses](/docs/product/platform/auto-responses), or [workflows](/docs/product/workflows), so nothing goes out to your customers and no SLA clocks start on old tickets.

## Ongoing sync

After the initial import, new tickets, messages, and contacts sync to Plain every 5 minutes. Changes to existing tickets, such as status, priority, or assignee, are not synced after the initial import. No auto-responses are triggered by the sync.

## How to set it up

1. Go to **Settings → Freshdesk importer**

2. Follow the prompts to connect your Freshdesk account

3. Your existing data will begin syncing into Plain

A large history takes time to come across.

To stop syncing, return to **Settings → Freshdesk importer** and click **Disconnect**.