> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Rootly

> Link threads to Rootly incidents so support and engineering work from the same picture.

Plain's Rootly integration keeps support and engineering working from the same picture during incidents. Link support threads to Rootly incidents and follow up automatically with customers when the incident is resolved.

<Frame>
  <img src="https://mintcdn.com/plain/esnLSCL6AbjPxXFS/public/images/rootly.jpg?fit=max&auto=format&n=esnLSCL6AbjPxXFS&q=85&s=685f70e3c4fb13d2dd22260e21e93d32" alt="Rootly in Plain" width="800" height="504" data-path="public/images/rootly.jpg" />
</Frame>

## Prerequisites

1. Create a Global [API key](https://rootly.com/account/api-keys) in Rootly and ensure the Incident Response Role and On-Call Role are set to "Owner" and "Admin" respectively.

## How to set it up

1. Go to **Settings → Rootly**

2. Connect your Rootly account

3. Once connected, use the **Thread links** panel in any support thread to start a new incident, link to an existing one, or set optional fields like severity, team, and service

When an incident is marked **Resolved** in Rootly, all linked threads automatically return to your **Todo** view in Plain so you can close the loop with customers.

The Rootly integration is available on Horizon and Frontier plans.