> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Import your Zendesk support history into Plain with the built-in importer.

When you connect your Zendesk account, Plain imports your full support history so your team can hit the ground running without losing context.

## What gets imported

* **End users → Customers**

* **Tickets → Threads**

  * Closed/solved tickets are imported as **Done**

  * All others are imported as **Todo**

  * All messages including internal notes are carried over. Notes appear as internal comments in Plain

* **Tags → Labels**

* **Original timestamps**: every thread and every message keeps the date it had in Zendesk, so your history stays in order

CSAT ratings and custom fields on tickets are not imported. See [Migrating from another tool](https://help.plain.com/article/migration) for the full picture of what you'll rebuild in Plain.

Importing history doesn't trigger [SLAs](/docs/product/platform/slas), [auto-responses](/docs/product/platform/auto-responses), or [workflows](/docs/product/workflows), so nothing goes out to your customers and no SLA clocks start on old tickets.

## Ongoing sync

After the initial import, new tickets, messages, and tags continue syncing to Plain automatically. Changes to existing tickets, such as status, priority, or assignee, are not synced after the initial import. No auto-responses are triggered by the sync.

## How to set it up

1. Go to **Settings → Zendesk importer**

2. Enter your Zendesk subdomain (e.g. `plain` for `https://plain.zendesk.com`)

3. Follow the prompts to connect your account and begin the import

A large history takes time to come across.

To stop syncing, return to **Settings → Zendesk importer** and click **Disconnect**.