> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Saved views

> Shared workspace queues, with filters, sorting, grouping and board or table layouts.

A saved view is a shared queue: a set of filters, sorting, and grouping that everyone in the workspace can open.

<Frame>
  <img src="https://mintcdn.com/plain/O6H8aFQxBwl-gnm6/public/images/views-saved.png?fit=max&auto=format&n=O6H8aFQxBwl-gnm6&q=85&s=83d8818730b6bd0de023704f6f42c72f" alt="Saved views: views saved" width="2400" height="1218" data-path="public/images/views-saved.png" />
</Frame>

**Saved Views** let you build customized support queue views shared across your **entire workspace**: ideal for teams to track what matters most.

**Use cases:**

* Triage by Tier, or channel

* Dashboards for Sales or Success teams

* Monitor breaching SLAs

* Shared queue ownership

**Display options:**

* **Board View**: great for visual triage and drag-and-drop workflows

* **Table View**: ideal for scanning high volumes of threads

**To create a Saved View:**

1. Go to **Views** in the sidebar

2. Click **Create view**

3. Set your filters, sort/group preferences, layout, and fields

4. Save and favorite the view

## Filters

Saved views support nested filter logic, so a view can be as broad or as narrow as you need.

**Available filters:**

* Assignee, Participant, Label, Status

* Company, Tenant, Tier, Priority

* Group, Channel, Thread field

* Created at, CSAT sentiment, tenant field

## Filter operators

Each filter supports:

* **is**: include threads that match the value

* **is not**: exclude threads that match the value

Example:

* Label **is not** `spam`

## Combining filters

You can choose how filter blocks are combined:

* **Match all**: all filter blocks must match (combined with AND)

* **Match any**: any filter block can match (combined with OR)

This lets you control how strict or broad a saved view should be.

## Repeating filter blocks

You can add the same filter block multiple times. This is useful when you want to apply different conditions to the same field.

Example logic:

* Threads with label `security` **AND** threads with either `bug` or `feature request`

This would be represented as:

* One label block containing `bug` and `feature request`

* A second label block containing `security`

* The blocks combined with **AND**

**Sorting options:**

* Status changed (oldest/newest)

* Closest to SLA breach

* Priority or most recent message

**Grouping options:**

* Priority, Status, Company, Label

* Tier, Channel, Assignee, Group

Saved Views are shared across your workspace. They are not currently personal or private.