> ## Documentation Index
> Fetch the complete documentation index at: https://www.plain.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Route enterprise threads to account owners

> A worked workflow that routes enterprise threads to the account owner.

When a thread is created, check if the customer is enterprise tier. If yes, assign it to their account owner. If no account owner is set, fall back to the enterprise support team.

<Frame>
  <img src="https://mintcdn.com/plain/esnLSCL6AbjPxXFS/public/images/example-workflows-route-enterprise-threads-to-account-owners.png?fit=max&auto=format&n=esnLSCL6AbjPxXFS&q=85&s=00ad5d0a4e34ac977d4c61854c74a5fd" alt="Route enterprise threads to account owners in Plain" width="2400" height="1600" data-path="public/images/example-workflows-route-enterprise-threads-to-account-owners.png" />
</Frame>

## Setup

1. **Trigger**: Set to **Automatic**, event: **Thread created**.

2. **Step 1 (Condition)**: **Tier equals** Enterprise.

   * **No**: End the workflow. Default routing handles it.

   * **Yes**: Continue.

3. **Step 2 (Action)**: **Assign to company account owner**.

4. **Step 3 (Condition)**: **Assigned to** checks if someone is now assigned. This confirms the account owner assignment worked.

   * **Yes**: End the workflow. The account owner is assigned.

   * **No**: Continue.

5. **Step 4 (Action)**: **Assign to team**. Select your enterprise support team label.

6. **Step 5 (Action)**: **Apply labels**. Select **Enterprise**.

7. **Step 6 (Action)**: **Set priority** to **High**.