Introduction to Plain

Plain is the customer support tool for technical teams and products.

We want to bring engineering and customer service teams together by creating a modern opinionated platform that's fantastic to build with.

Where should I start?

First, you should sign-up to Plain by visiting https://app.plain.com/ (opens in a new tab) and following the instructions there.

As part of this process, you'll need to set up email.

After that, you can:

• Log important events to your customers' timeline so you have the full context when helping.
• Add Customer Cards to get information directly from your backend when helping customers.
• Organize your customers into groups so you can better prioritise.
• Explore our API to build automations custom to you.

Feedback

If you have any feedback on our docs we'd love to hear it! Open an issue straight in Github (opens in a new tab) or drop us an email at help@plain.com.