Introduction to Plain
Plain is the customer support tool for technical teams and products.
We want to bring engineering and customer service teams together by creating a modern opinionated platform that's fantastic to build with.
First, you should sign-up to Plain by visiting https://app.plain.com/ (opens in a new tab) and following the instructions there.
As part of this process, you'll need to set up email.
After that, you can:
- Log important events to your customers' timeline so you have the full context when helping.
- Add Customer Cards to get information directly from your backend when helping customers.
- Organize your customers into groups so you can better prioritise.
- Explore our API to build automations custom to you.