Receiving emails in Plain
To receive emails, you need to set up email forwarding from your company's support email address (e.g. help@yourcompany.com)
to your Plain workspace's inbound email address. Your workspace's inbound email address ends with @inbound.postmark.app and
can be found in under Settings → Email.
This assumes you use Google Workspace (formerly called Google Apps) to manage your domain's emails.
If your email provider is not Google, you can still set up email forwarding in different ways, such as with your domain registrar (e.g. DNSimple (opens in a new tab)) or your email provider (e.g. Microsoft 365 (opens in a new tab)).
Go to your Gmail routing configuration
You can find this here: https://admin.google.com/u/0/ac/apps/gmail/defaultrouting (opens in a new tab)
Add a new rule
Under "Default routing" click on "CONFIGURE" or "ADD ANOTHER RULE"
Set the recipient
In the dropdown, select "Single recipient" and write your support email address under "Email address"
Check the box "Change envelope recipient"
Replace the recipient
Choose "Replace recipient" and paste the inbound email address (@inbound.postmarkapp.com)
Set who the rule applies to
Scroll further down, and choose "Perform this action on non-recognised and recognised addresses"
Click on "Save"
That's it 💅