With AI Slash Commands you now use AI directly within Plain to help you draft replies to customers faster. AI Slash Commands contain the context of the open support request.

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How It Works

While writing in a thread, type / followed by an instruction to ask AI for help drafting or editing a message.

You can:

  • Draft a new message
  • Edit an existing message
  • Add to what you’ve already written

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Examples

Here are some ideas to get started:

  • /fix typos
  • /ask for a screenshot and workspace ID so we can debug
  • /ask for version of SDK

If your prompt doesn’t relate to the customer conversation, it will return an error message.