Reporting within Plain

When viewing your threads queue you can at a glance see key metrics on your current support queue.

You can see:

  • The breakdown of why a thread is in Todo (whether it’s new threads, replies, Linear issues, etc.)
  • Distribution of threads by priority
  • A preview of how many threads will be unsnoozed in the next 24 hours
  • Counts of assigned vs. unassigned threads
  • Breakdown of threads by customer group
  • Count of threads by label