Never miss another message from a customer in Slack
Our Slack integration lets you sync messages from selected Slack channels to Plain and respond directly to customers from the platform.
Here’s how to get started:
1 Connect your workspaces
- In Plain, navigate to
Connect to Slack.
- Follow Slack’s instructions to make sure the correct Slack workspace is selected.
- Authorize replies from your Slack profile to respond directly from Plain.
2 Add the Plain app to the channels you want to track
Once you’ve set up the integration in Plain, go to the Slack channels you want to track and invite the Plain app. You can do this by typing
Add apps to this channel and then choosing Plain.
3 Start responding 💬
Slack messages from the authorized channels will begin appearing as threads in Plain. To respond, press
R and begin typing in Plain. Your responses will appear in Slack as if you are responding directly in the app.
: to search for the right one), syntax highlighting, and attachments are all supported in Plain.
Note - Slack messages sent by a Slack user that does not have an account in Plain (i.e. a customer) will create threads in Plain.