By default, when the Plain bot is added to a channel, it will have the name Plain and use the Plain logo, but you can adjust this via your workspace settings. In your workspace settings, hit “General”. From here you can:

  • Add the logo that will appear:
    • in the chat widget (if you don’t set one for the chat app)
    • inside the Plain web app
    • on unread chat messages emails (if you don’t have a chat app logo)
    • on the autoresponder messages in Slack
  • Customize your public name that will be shown to customers (usually your company name)

You can also update the name of your Slack bot by configuring it on the slack bot page (go to Configuration > Bot User and click “Edit), but note that the name in your workspace settings will take precedence. 

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