Timeline Entry Changed Event

This is the most powerful and multi-purpose event in Plain.

This event is triggered whenever there is a change on a customer's timeline.

In particular:

New emails (both inbound and outbound) and when they are updated (e.g. when they are marked as sent)
New notes
New issues
New Custom Timeline Entries
When a Custom Timeline Entry is updated
When the state of an issue changes
When a customer's status changes
When a customer's assignee changes

To know what kind of change has occurred, you can inspect the entry field of the timelineEntry or previousTimelineEntry object (opens in a new tab). This field contains a type field which you can use to determine the type of the timeline entry.

The changeType (opens in a new tab) field allows you to know what kind of change has occurred. It can be one of the following:

ADDED: a timeline entry was added to the timeline
UPDATED: an existing timeline entry has been updated
DELETED: a timeline entry was deleted from the timeline

Schema

View JSON Schema → (opens in a new tab)

Example:

{
  "timestamp": "2023-02-23T09:21:01.100Z",
  "workspaceId": "w_01GSYS6QSK6G4N9V5QJWXSHYV1",
  "payload": {
    "eventType": "timeline.timeline_entry_changed",
    "previousTimelineEntry": null,
    "timelineEntry": {
      "id": "t_01GSYS6SPDDHWVTG5YHGX4YJDN",
      "customerId": "c_01GSYS6RJEVTSDZEE7QTVWRXDZ",
      "timestamp": "2023-02-23T09:20:57.549Z",
      "actor": {
        "actorType": "user",
        "userId": "u_01GSYS6Q234DAXCQ6SV1PG9F00"
      },
      "entry": {
        "entryType": "email",
        "emailId": "em_01GSYS6SNQ5EEN9KRF3T9XD646",
        "to": {
          "email": "roel_weimannba3t37@getresolve.dev",
          "name": "Roel Weimann",
          "emailActor": {
            "actorType": "customer",
            "customerId": "c_01GSYS6RJEVTSDZEE7QTVWRXDZ"
          }
        },
        "from": {
          "email": "elyse.mcdermott.7i7l7c0v@getresolve.dev",
          "name": "Elyse McDermott",
          "emailActor": {
            "actorType": "user",
            "userId": "u_01GSYS6Q234DAXCQ6SV1PG9F00"
          }
        },
        "additionalRecipients": [
          {
            "email": "gerhard26@getresolve.dev",
            "name": "Miguel",
            "emailActor": {
              "actorType": "customer",
              "customerId": "c_01GSYS6SNPYMXXEBC30D2GNHNM"
            }
          }
        ],
        "hiddenRecipients": [
          {
            "email": "belle3@getresolve.dev",
            "name": "Raul",
            "emailActor": {
              "actorType": "customer",
              "customerId": "c_01GSYS6SNPZ3HSC31CVM0JW8PJ"
            }
          }
        ],
        "subject": "Est inventore culpa corporis.",
        "textContent": "Iure eos esse numquam quod exercitationem quod a. Nobis pariatur alias molestiae ad vitae. Nesciunt sed consequuntur ex explicabo hic soluta numquam odio dolore. Dolorem aliquam ipsum quia illo.",
        "hasMoreTextContent": false,
        "markdownContent": "Iure eos esse numquam quod exercitationem quod a. Nobis pariatur alias molestiae ad vitae. Nesciunt sed consequuntur ex explicabo hic soluta numquam odio dolore. Dolorem aliquam ipsum quia illo. On Thu, 13 Jan 2022 at 17:40, Postmark Tester wrote: > Hello! > > On Thu, 13 Jan 2022 at 17:37, Andrew Blaney wrote: > >> This is an email from gmail without an attachment >> >",
        "hasMoreMarkdownContent": false,
        "authenticity": "PASS",
        "sentAt": null,
        "receivedAt": null,
        "attachments": [
          {
            "id": "att_01GSYS6SNNQN624PVKS76H2FEF",
            "fileName": "northeast_digitized.a",
            "fileSizeBytes": 95559,
            "fileMimeType": "application/vnd.iptc.g2.packageitem+xml",
            "fileExtension": "a",
            "createdAt": "2023-02-23T09:20:57.525Z",
            "createdBy": {
              "actorType": "user",
              "userId": "u_01GSYS6Q234DAXCQ6SV1PG9F00"
            },
            "updatedAt": "2023-02-23T09:20:57.525Z",
            "updatedBy": {
              "actorType": "user",
              "userId": "u_01GSYS6Q234DAXCQ6SV1PG9F00"
            },
            "type": "EMAIL",
            "emailContentId": "\"JtP!&3-iGw\".E7c\"YEJ"
          }
        ],
        "inReplyToEmailId": null,
        "isStartOfThread": true
      }
    },
    "changeType": "ADDED"
  },
  "id": "pEv_01GSYS6X5CFWQQGTAHF2MSTF2S",
  "webhookMetadata": {
    "webhookTargetId": "whTarget_01GST2GW9PXD7FMW924XF13M99",
    "webhookDeliveryAttemptId": "whAttempt_01GST2GXPW3RP4TVE8A73Q56AB",
    "webhookDeliveryAttemptNumber": 1,
    "webhookDeliveryAttemptTimestamp": "2023-02-23T09:21:01.100Z"
  },
  "type": "timeline.timeline_entry_changed"
}

Customer changed Customer group membership changed