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Which L1 threads are still open?
Please check the code for this issue
What are the top 3 issues from Acme Co. this month?

Does our deal with Acme Co. feel confident?
Please check the code for this issue
Has this bug been resolved in past threads?
Which threads are still awaiting response?
Please check the code for this issue

Has anyone reported this error in the last 30 days?
Please check the code for this issue
Are there any Linear issues related to this?

Which threads are still awaiting response?
Please check the code for this issue
Which customers are most at risk?

Catch me up on this week's issues
Please check the code for this issue
What plan is this customer on and when does their contract renew?

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HOW IT WORKS

You ask. Sidekick gets it.

Intelligence you can take anywhere. Sidekick knows who the customer is, what thread you're on, and which tools are connected.

01

Ask anywhere in Plain

Wherever you are in the app, you can toggle Sidekick to ask a question — a customer's history, a bug, a sales deal, and much more.

02

Sidekick connects to your stack

Sidekick searches across your CRM, issue tracker, docs, codebase, analytics, and call recordings with full context.

03

Outputs you can trust

Sidekick answers with sources, confidence, and reasoning attached, so your team sends answers they can stand behind.

SCALE

Less grunt work. More productivity.

Let Sidekick work in the background.

Send Sidekick off to investigate while you keep working. It moves across your tools and comes back with answers — no tab switching, no interruptions.

Let Sidekick work in the background.

Ask thread-specific or workspace-wide questions.

Go deep on a single thread or ask something across your entire customer base. Sidekick handles both without you changing how you work.

Ask thread-specific or workspace-wide questions.

Summarize context, draft notes and replies.

Turn long, messy threads into clear summaries in seconds. Sidekick drafts the note or reply so you can review, refine, and send.

Summarize context, draft notes and replies.

CONNECT

Integrate and work across every tool.

Look up related issues, PRs, and incidents

Ask Sidekick to check tools such as Linear or Incident.io and surface everything relevant to the thread in front of you.

Look up related issues, PRs, and incidents

Pull context from call recordings and meeting notes.

Sidekick reaches into your call and meeting history so past conversations with a customer are never lost when it matters most.

Pull context from call recordings and meeting notes.

Answer questions about your codebase from a thread

Debug faster by letting Sidekick cross-reference your codebase directly. No need to pull in an engineer for every technical question.

Answer questions about your codebase from a thread

understand

Know every customer.

Look up customer, deal, and account data.

Sidekick pulls live data from your CRM so you always know who you're talking to, what they're on, and what's at stake.

Look up customer, deal, and account data.

Analyze customer thread history.

Get an instant read on what a customer has raised before, how it was resolved, and what's still outstanding — without digging through the timeline yourself.

Analyze customer thread history.

Spot patterns across your whole customer base.

Ask Sidekick what themes are emerging across all your customers and get back the signal your team would otherwise miss.

Spot patterns across your whole customer base.

There's a tool for that

Enable Sidekick to utilize tools your team uses to answer questions or gain customer insight.

LEARN MORE ABOUT SIDEKICK TOOLS

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Sentry

Datadog

Notion

Granola

Slack

GitHub

Incident.io

Linear

More coming soon…

I'm such a massive fan of Sidekick. I am absolutely blown away — this product direction is 100% aligned with how we're evolving our support team!

Dean Sliney

Founding Support Engineer

I'm such a massive fan of Sidekick. I am absolutely blown away — this product direction is 100% aligned with how we're evolving our support team!

Dean Sliney

Founding Support Engineer

I'm such a massive fan of Sidekick. I am absolutely blown away — this product direction is 100% aligned with how we're evolving our support team!

Dean Sliney

Founding Support Engineer

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Join the teams who rely on Plain to provide world-class support

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