Webhooks
Slack message received
This event is fired when a Slack message is received in your workspace.
If the message is edited in Slack, this webhook will not fire again.
Schema
Example:
{
"timestamp": "2024-06-19T08:10:11.359Z",
"workspaceId": "w_01H0J90EVVNJN5JNPC61DQZWAT",
"payload": {
"eventType": "thread.slack_message_received",
"thread": {
"id": "th_01J0179YSYDSC77PQ1VY8M9Y54",
"customer": {
"id": "c_01HKW3QWV31M2N2P59BQRFWSWD",
"email": {
"email": "leslie@atrium.so",
"isVerified": true,
"verifiedAt": "2024-01-11T11:15:27.714Z"
},
"externalId": null,
"fullName": "Leslie Knope",
"shortName": null,
"markedAsSpamAt": null,
"markedAsSpamBy": null,
"customerGroupMemberships": [],
"createdAt": "2024-01-11T11:15:27.715Z",
"createdBy": {
"actorType": "system",
"system": "slack_webhook_handler"
},
"updatedAt": "2024-02-22T16:40:11.619Z",
"updatedBy": {
"actorType": "system",
"system": "slack_webhook_handler"
}
},
"title": "Slack message in #plain-atrium",
"previewText": "Sure thing - what errors or error codes are you getting?",
"priority": 0,
"externalId": null,
"status": "DONE",
"statusChangedAt": "2024-06-13T11:00:57.842Z",
"statusChangedBy": {
"actorType": "user",
"userId": "u_01GT9GAEDQ5116E1CJ0H3K06CK"
},
"statusDetail": null,
"assignee": null,
"assignedAt": null,
"labels": [
{
"id": "l_01J017A070NA7NEPDGGAFEW6B4",
"labelType": {
"id": "lt_01HB924PNE3S7DVQV3SFYKW2F4",
"name": "Technical issue",
"icon": "code",
"isArchived": false,
"archivedAt": null,
"archivedBy": null,
"createdAt": "2023-09-26T15:36:21.422Z",
"createdBy": {
"actorType": "system",
"system": "job"
},
"updatedAt": "2023-09-26T15:36:21.422Z",
"updatedBy": {
"actorType": "system",
"system": "job"
}
},
"createdAt": "2024-06-10T14:02:20.768Z",
"createdBy": {
"actorType": "system",
"system": "thread_triage_handler"
},
"updatedAt": "2024-06-10T14:02:20.768Z",
"updatedBy": {
"actorType": "system",
"system": "thread_triage_handler"
}
}
],
"firstInboundMessageInfo": {
"timestamp": "2024-06-10T14:02:16.225Z",
"messageSource": "SLACK",
"actorId": null,
"actorType": null
},
"firstOutboundMessageInfo": {
"timestamp": "2024-06-19T08:08:39.828Z",
"messageSource": "SLACK",
"actorId": "u_01FSVKMHFDHJ3H5XFM20EMCBQN",
"actorType": "user"
},
"lastInboundMessageInfo": {
"timestamp": "2024-06-10T14:02:16.225Z",
"messageSource": "SLACK",
"actorId": null,
"actorType": null
},
"lastOutboundMessageInfo": {
"timestamp": "2024-06-19T08:08:39.828Z",
"messageSource": "SLACK",
"actorId": "u_01FSVKMHFDHJ3H5XFM20EMCBQN",
"actorType": "user"
},
"supportEmailAddresses": [],
"createdAt": "2024-06-10T14:02:19.326Z",
"createdBy": {
"actorType": "customer",
"customerId": "c_01HKW3QWV31M2N2P59BQRFWSWD"
},
"updatedAt": "2024-06-19T08:08:44.109Z",
"updatedBy": {
"actorType": "system",
"system": "thread_triage_handler"
}
},
"slackMessage": {
"timelineEntryId": "t_01J0QRQJSR0DRV13EG718KRG7R",
"id": "sm_01J0QRQJSRN69ZFCEJCE8QQMHY",
"text": "Hmm it seems to be fine now but I was getting a swathe of 401s.",
"resolvedText": "Hmm it seems to be fine now but I was getting a swathe of 401s.",
"attachments": [],
"slackChannelId": "C06EJ1397MY",
"slackChannelName": "plain-atrium",
"slackMessageLink": "https://plain-demo.slack.com/archives/C06EJ1397MY/p1718784609080089?thread_ts=1718028136.225979",
"createdAt": "2024-06-19T08:10:11.359Z",
"createdBy": {
"actorType": "customer",
"customerId": "c_01HKW3QWV31M2N2P59BQRFWSWD"
},
"updatedAt": "2024-06-19T08:10:11.359Z",
"updatedBy": {
"actorType": "customer",
"customerId": "c_01HKW3QWV31M2N2P59BQRFWSWD"
}
}
},
"id": "pEv_01J0QRQN0Z96DNVFAFDNFAX8QQ",
"webhookMetadata": {
"webhookTargetId": "whTarget_01J0QRJ785442SC6Z4RR6CAR2J",
"webhookDeliveryAttemptId": "whAttempt_01J0QRQNMBQCV6JW43B59FCJ8D",
"webhookDeliveryAttemptNumber": 1,
"webhookDeliveryAttemptTimestamp": "2024-06-19T08:10:11.979Z"
},
"type": "thread.slack_message_received"
}
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