Webhooks
Customer group membership changed

Customer Group Membership Changed Event

This event is fired whenever a customer is added or removed from a customer group. This can be useful if you want to do something in other systems when a customer is added to a group in the Plain Support App.

The changeType (opens in a new tab) field allows you to know what kind of change has occurred. It can be one of the following:

  • ADDED: a customer group membership was added
  • REMOVED: a customer group membership was removed

Schema

View JSON Schema → (opens in a new tab)

Example:

{
  "timestamp": "2023-02-21T12:58:51.232Z",
  "workspaceId": "w_01GST0W989ZNAW53X6XYHAY87P",
  "payload": {
    "eventType": "customer.customer_groups_memberships_canged",
    "changeType": "ADDED",
    "previousCustomerGroupMemberships": [],
    "customerGroupMemberships": [
      {
        "customerId": "c_01GST0WAGQ7RSMMEXZGA360MFY",
        "customerGroupId": "cg_01GST0W9Z0WVHBSAPA9HQR7Q2E",
        "workspaceId": "w_01GST0W989ZNAW53X6XYHAY87P",
        "customerGroup": {
          "id": "cg_01GST0W9Z0WVHBSAPA9HQR7Q2E",
          "name": "Enterprise",
          "key": "enterprise",
          "color": "#000000",
          "createdAt": "2023-02-21T12:58:50.775Z",
          "createdBy": {
            "actorType": "user",
            "userId": "u_01GST0W90RKD7AXS783SDPKJMV"
          },
          "updatedAt": "2023-02-21T12:58:50.775Z",
          "updatedBy": {
            "actorType": "user",
            "userId": "u_01GST0W90RKD7AXS783SDPKJMV"
          }
        },
        "createdAt": "2023-02-21T12:58:50.775Z",
        "createdBy": {
          "actorType": "user",
          "userId": "u_01GST0W90RKD7AXS783SDPKJMV"
        },
        "updatedAt": "2023-02-21T12:58:50.775Z",
        "updatedBy": {
          "actorType": "user",
          "userId": "u_01GST0W90RKD7AXS783SDPKJMV"
        }
      }
    ],
    "customer": {
      "id": "c_01GST0WAGQ7RSMMEXZGA360MFY",
      "email": {
        "isVerified": false,
        "email": "colby45@example.com",
        "verifiedAt": null
      },
      "externalId": "external_01GST0WAFACKR7NA5BH60W9RWA",
      "fullName": "Colby Kunde",
      "shortName": "Colby",
      "assignedAt": null,
      "assignedToUser": null,
      "status": "ACTIVE",
      "statusChangedAt": "2023-02-21T12:58:51.112Z",
      "createdAt": "2023-02-21T12:58:50.775Z",
      "createdBy": {
        "actorType": "user",
        "userId": "u_01GST0W90RKD7AXS783SDPKJMV"
      },
      "updatedAt": "2023-02-21T12:58:51.112Z",
      "updatedBy": {
        "actorType": "user",
        "userId": "u_01GST0W90RKD7AXS783SDPKJMV"
      }
    }
  },
  "id": "pEv_01GST0WAZ0W31PN3BH76M9E2SP",
  "webhookMetadata": {
    "webhookTargetId": "whTarget_01GST0W9X0WVHBSAPA9HQR7Q2E",
    "webhookDeliveryAttemptId": "whAttempt_01GST0WBEHV132SN0W17CHKF6S",
    "webhookDeliveryAttemptNumber": 1,
    "webhookDeliveryAttemptTimestamp": "2023-02-21T12:58:51.729Z"
  },
  "type": "customer.customer_groups_memberships_canged"
}
Timeline entry changedUI Components