Tool calls

Plain shows your agent’s tool calls differently depending on where it is working. In a discussion, tool calls are interactive: you report each call, the user watches it run, and you can pause a call until the user approves it. On a thread, you record tool calls as thread events on the timeline. Those are a log for the team, not something a user can act on.

In discussions

Your machine user’s API key needs to have the threadDiscussion:read and threadDiscussion:edit permissions.

Report a tool call

Call upsertDiscussionToolCall with a toolCallId you define. The initial tool call should be in a status of PENDING. When your tool call completes, update the status to SUCCESS or ERROR depending on the outcome. Plain shows the call in the discussion with its duration.

SDK
GraphQL

const result = await plain.mutation.upsertDiscussionToolCall({
  input: {
    discussionId: "thd_01HZ8A1B2C3D4E5F6G7H8J9K0M",
    toolCallId: "refund-1",
    status: "PENDING",
    text: "Refund the duplicate charge on invoice in_1234567890123",
  },
});

if (result.error) throw new Error(result.error.message);

// same toolCallId once the call returns: status SUCCESS or ERROR,
// and result comes back as UPDATED

Mutation

mutation upsertDiscussionToolCall($input: UpsertDiscussionToolCallInput!) {
  upsertDiscussionToolCall(input: $input) {
    toolCall {
      toolCallId
      status
      durationMs
    }
    result
    error {
      message
      type
      code
    }
  }
}

Variables

{
  "input": {
    "discussionId": "thd_01HZ8A1B2C3D4E5F6G7H8J9K0M",
    "toolCallId": "refund-1",
    "status": "PENDING",
    "text": "Refund the duplicate charge on invoice in_1234567890123"
  }
}

toolCallId: yours, unique within the discussion, 1–256 characters of [A-Za-z0-9_-]
text: required on every write, max 2000 characters. This is what the user reads.
error: required on ERROR, max 4000 characters
SUCCESS and ERROR are final. A later write returns result: NOOP.

Asking for approval

For a call that needs a user’s decision, you can call the requestDiscussionToolCallApproval mutation. Plain shows a card with text as the heading, justification underneath, and Approve and Deny buttons. The discussion’s agentStatus will automatically be set to TOOL_CALL_APPROVAL_PENDING.

SDK
GraphQL

const result = await plain.mutation.requestDiscussionToolCallApproval({
  input: {
    discussionId: "thd_01HZ8A1B2C3D4E5F6G7H8J9K0M",
    toolCallId: "refund-1",
    justification:
      "The invoice was double charged, so I want to refund the duplicate.",
  },
});

if (result.error) throw new Error(result.error.message);
const approvalId = result.approval?.approvalId;

Mutation

mutation requestDiscussionToolCallApproval($input: RequestDiscussionToolCallApprovalInput!) {
  requestDiscussionToolCallApproval(input: $input) {
    approval {
      approvalId
      toolCallId
      status
    }
    error {
      message
      type
      code
    }
  }
}

Variables

{
  "input": {
    "discussionId": "thd_01HZ8A1B2C3D4E5F6G7H8J9K0M",
    "toolCallId": "refund-1",
    "justification": "The invoice was double charged, so I want to refund the duplicate."
  }
}

When requesting approval, the tool call must be in a status of PENDING. Asking again for the same id returns the same approval. Several approvals can be open on one discussion at once. Plain sends discussion.tool_call_approval_requested as an echo, then discussion.tool_call_approval_resolved when the user makes a decision:

APPROVED: means your tool call was approved and you can run the tool.
DENIED: means the user rejected your tool call. Your tool will have already been updated to a status of FAILED and will include the user’s reviewerNote if provided. This is a human-provided message as to why the tool call was rejected.
If your agent stops waiting, report ERROR so the call doesn’t stay open.

On threads

On a thread there is no approval flow. You can record what the agent did by using thread events so you can see it on a thread’s timeline. The API key needs threadEvent:create.

const result = await plain.mutation.createThreadEvent({
  input: {
    threadId: thread.id,
    title: "Searched knowledge",
    components: [
      {
        componentText: {
          text: "Query: `refund policy`. 3 results, top match: **Refunds and cancellations**.",
        },
      },
    ],
    isCollapsed: true,
  },
});

if (result.error) throw new Error(result.error.message);

title is the line users see on the timeline. components hold the detail, built from UI components. Set isCollapsed to true so a run with many calls doesn’t crowd out the conversation. Pass an externalId if you want Plain to reject a duplicate tool call thread event. If a tool on a thread needs a user’s decision, ask for it somewhere a user can answer: post a note that mentions them, or hand the thread off.

GraphQL API

Building Agents

Agent integrations

Webhooks

Channels

Customer Cards

UI Components

Security

Changelog

In discussions

Report a tool call

Asking for approval

On threads

​In discussions

​Report a tool call

​Asking for approval

​On threads

In discussions

Report a tool call

Asking for approval

On threads