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There are two ways to fetch knowledge gaps:
Knowledge gaps are in beta. The queries and fields on this page may change without a deprecation period.
For TypeScript, the GraphQL SDK gives you a fully typed client for these operations.
These operations require the following permissions:
  • knowledgeGap:read
  • task:read to read the linked task

Get knowledge gaps

Filter with statuses, which takes any of TODO, DONE, and CANCELLED. Sort with sortBy: SIGNAL_COUNT orders by how many customer conversations hit the gap, LAST_SEEN_AT by when the most recent one did. The default is SIGNAL_COUNT descending.
Query
Variables

Get knowledge gap by ID

Query
Variables