Supercharge
your Slack support
Support your customers where they already work and never miss a message again. Scale your Slack native support and give your customers real, valuable support – manage SLAs, prioritize response times, and bring engineering closer to support – with Plain.
Powering Slack support at scale with
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Slack is great for support, but it gets overwhelming – fast
Missing messages is too easy
Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining context around support interactions is difficult.
Prioritizing customer channels is hard
Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining context around support interactions is difficult.
It only gets messier as you grow
As your customer base grows, it gets harder to manage your support through Slack. Handling a large volume of requests gets messy and makes support hard to collaborate on.
It's not built for high-touch support
As your customer base grows, it gets harder to manage your support through Slack. Handling a large volume of requests gets messy and makes support hard to collaborate on.
Get real, powerful, native Slack support with Plain
Built for customer trust
Missing messages is the easiest way for your customers to lose trust in you. Plain is built for reliability – so you'll never miss a message again. Choose how you want to ingest messages to Slack, and set up as many SLAs as you need, at the level of granularity you need, to prioritize your customer groups.
User data at your fingertips
Don't waste time clicking between your systems to find out what plan a customer is on, what issues they've had before, or dig out their workspace ID. You can show key information from your own systems while looking at a customer request in Plain. Bring important customer context to the fingertips of your support team.
No more side chats
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations directly from customer requests – no more going back-and-forth from Slack – and keep the conversation linked in the thread so you never lose context from a side-chat again.
Built for your entire team
Bring engineering into your support workflow – link issues, track bugs, and close the loop on customer issues – without the noise that comes from being added to tons of Slack channels.
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.