Supercharge your Slack support

Supercharge your Slack support

Share your team’s wins, directly in Slack

Support your customers where they already work and never miss a message again. Scale your Slack native support and give your customers real, valuable support – manage SLAs, prioritize response times, and bring engineering closer to support – with Plain.

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Slack is great for support, but it gets overwhelming – fast

Slack is great for support, but it gets overwhelming – fast

Slack is great for support, but it gets overwhelming – fast

Missing messages is too easy

Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining context around support interactions is difficult.

Missing messages is too easy

Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining context around support interactions is difficult.

Missing messages is too easy

Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining context around support interactions is difficult.

Prioritizing customer channels is hard

Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining context around support interactions is difficult.

Prioritizing customer channels is hard

Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining context around support interactions is difficult.

Prioritizing customer channels is hard

Keeping track of conversations and ensuring they are properly threaded is a job in itself, and maintaining context around support interactions is difficult.

It only gets messier as you grow

As your customer base grows, it gets harder to manage your support through Slack. Handling a large volume of requests gets messy and makes support hard to collaborate on.

It only gets messier as you grow

As your customer base grows, it gets harder to manage your support through Slack. Handling a large volume of requests gets messy and makes support hard to collaborate on.

It only gets messier as you grow

As your customer base grows, it gets harder to manage your support through Slack. Handling a large volume of requests gets messy and makes support hard to collaborate on.

It's not built for high-touch support

As your customer base grows, it gets harder to manage your support through Slack. Handling a large volume of requests gets messy and makes support hard to collaborate on.

It's not built for high-touch support

As your customer base grows, it gets harder to manage your support through Slack. Handling a large volume of requests gets messy and makes support hard to collaborate on.

It's not built for high-touch support

As your customer base grows, it gets harder to manage your support through Slack. Handling a large volume of requests gets messy and makes support hard to collaborate on.

Get real, powerful, native Slack support with Plain

Get real, powerful, native Slack support with Plain

Get real, powerful, native Slack support with Plain

Built for customer trust

Missing messages is the easiest way for your customers to lose trust in you. Plain is built for reliability – so you'll never miss a message again. Choose how you want to ingest messages to Slack, and set up as many SLAs as you need, at the level of granularity you need, to prioritize your customer groups.

Missing messages is the easiest way for your customers to lose trust in you. Plain is built for reliability – so you'll never miss a message again. Choose how you want to ingest messages to Slack, and set up as many SLAs as you need, at the level of granularity you need, to prioritize your customer groups.

Missing messages is the easiest way for your customers to lose trust in you. Plain is built for reliability – so you'll never miss a message again. Choose how you want to ingest messages to Slack, and set up as many SLAs as you need, at the level of granularity you need, to prioritize your customer groups.

Try for free

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Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.

1

1

P-3257

Updating active project status fails with Error 405

linked to this thread

5mins ago

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R

to reply,

O

to open in Slack

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N

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Slack message in #atrium-ollo

Ben is encountering Error 405 updating the status of a project. They’re asking you to help.

High

P

You

A

Labels

L

Technical issue

Linear issues

I

P-3257

Updating active project status fails with Error 405

Ben Braithwaite

Ollo AI

Groups

Pro tier

Recent threads

Bug report: Missing user permission

1w

Workspace details

Name

Ollo AI

Pricing plan

Pro

Project usage

392 of 500

Pending requests

12

Workspace users

Ben Braithwaite

Owner

Dieter Dohlman

Admin

Cecile Carter

Admin

User data at your fingertips

Don't waste time clicking between your systems to find out what plan a customer is on, what issues they've had before, or dig out their workspace ID. You can show key information from your own systems while looking at a customer request in Plain. Bring important customer context to the fingertips of your support team.

Don't waste time clicking between your systems to find out what plan a customer is on, what issues they've had before, or dig out their workspace ID. You can show key information from your own systems while looking at a customer request in Plain. Bring important customer context to the fingertips of your support team.

Don't waste time clicking between your systems to find out what plan a customer is on, what issues they've had before, or dig out their workspace ID. You can show key information from your own systems while looking at a customer request in Plain. Bring important customer context to the fingertips of your support team.

No more side chats

Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations directly from customer requests – no more going back-and-forth from Slack – and keep the conversation linked in the thread so you never lose context from a side-chat again.

Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations directly from customer requests – no more going back-and-forth from Slack – and keep the conversation linked in the thread so you never lose context from a side-chat again.

Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations directly from customer requests – no more going back-and-forth from Slack – and keep the conversation linked in the thread so you never lose context from a side-chat again.

Get a demo

Built for your entire team

Bring engineering into your support workflow – link issues, track bugs, and close the loop on customer issues – without the noise that comes from being added to tons of Slack channels.

Bring engineering into your support workflow – link issues, track bugs, and close the loop on customer issues – without the noise that comes from being added to tons of Slack channels.

Bring engineering into your support workflow – link issues, track bugs, and close the loop on customer issues – without the noise that comes from being added to tons of Slack channels.

Keep all your customers in the loop

Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.

Try Broadcasts now

Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.

Try Broadcasts now

Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.

Try Broadcasts now

Migrate faster than your FRT.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Get a demo

Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.

1

1

P-3257

Updating active project status fails with Error 405

linked to this thread

5mins ago

Press

R

to reply,

O

to open in Slack

Note

N

Snooze

Z

Mark as Done

E

Todo

Slack message in #atrium-ollo

Ben is encountering Error 405 updating the status of a project. They’re asking you to help.

High

P

You

A

Labels

L

Technical issue

Linear issues

I

P-3257

Updating active project status fails with Error 405

Ben Braithwaite

Ollo AI

Groups

Pro tier

Recent threads

Bug report: Missing user permission

1w

Workspace details

Name

Ollo AI

Pricing plan

Pro

Project usage

392 of 500

Pending requests

12

Workspace users

Ben Braithwaite

Owner

Dieter Dohlman

Admin

Cecile Carter

Admin

Migrate faster than your FRT.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Get a demo

Migrate faster than your FRT.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Get a demo

Interesting reading

Startup program

Bedtime reading

Terms of Service

Data Processing Addendum

Vulnerability Disclosure Policy

Things we worked hard for

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

Interesting reading

Startup program

Bedtime reading

Terms of Service

Data Processing Addendum

Vulnerability Disclosure Policy

Things we worked hard for

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

Interesting reading

Startup program

Bedtime reading

Terms of Service

Data Processing Addendum

Vulnerability Disclosure Policy

Things we worked hard for

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.