Features. We have them.
Plain is made for your entire company. Only pay for users that actually message customers. Everyone else is free, forever.
User seats
Unlimited
Unlimited
Unlimited
Viewer seats
Free
Free
Free
Rota seats
Custom
Slack
25 channels
Unlimited channels
Unlimited channels
In-app forms
Live chat
Headless support portal
Discourse
Microsoft Teams
Custom channels
API
Webhooks
Machine users
Events
Discord Notifications
Email Notifications
Linear Integration
Autoresponders
Tiers
Business Hours
SLAs
Slack Notifications
Slack Broadcasts
In-Slack Actions
Slack Discussions
Slack Enterprise Grid
AI Auto-Labelling
AI Thread Summaries
AI Slack Ingestion
Thread Fields
Tenants
Customer Cards
Unlimited
Unlimited
Unlimited
Customer Card Realtime
12h cache
15s
15s
Insights
7 days only
Bring your own BI tool
HubSpot sync
Help Scout sync
Zendesk importer
Salesforce importer
Stellar support from the entire Plain team
SOC2 Type II Report
Advanced Security Review
Support SLAs
Uptime SLAs
Onboarding and Integration Support
What our customers say
We love Plain. It's made us faster and enabled top-notch support for more folks, all leveraging our own tools and data. The speed and adaptability of the team stand out, evolving with us to better serve our customers.
Jeff Escalante
Engineering Director
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
