Features. We have them.
Plain is made for your entire company. Only pay for users that actually message customers. Everyone else is free, forever.
Users
Launch
Grow
Scale
User seats
Unlimited
Unlimited
Unlimited
Viewer seats
Free
Free
Free
Rota seats
Custom
Channels
Slack
25 channels
Unlimited channels
Unlimited channels
In-app forms
Headless support portal
Custom channels
Extensibility
API
Webhooks
Machine users
Events
Workflow
Discord Notifications
Email Notifications
Linear Integration
Autoresponders
Tiers
Business Hours
SLAs
Slack Features
Slack Notifications
Slack Broadcasts
In-Slack Actions
Slack Discussions
Plain AI
AI Auto-Labelling
AI Thread Summaries
AI Slack Ingestion
Data-driven support
Thread Fields
Tenants
Customer Cards
Unlimited
Unlimited
Unlimited
Customer Card Realtime
12h cache
15s
15s
Insights
7 days only
Bring your own BI tool
Services and Compliance
Stellar support from the entire Plain team
SOC2 Type II Report
Advanced Security Review
Support SLAs
Uptime SLAs
Onboarding and Integration Support
Data Migration
What our customers say
We love Plain. It's made us faster and enabled top-notch support for more folks, all leveraging our own tools and data. The speed and adaptability of the team stand out, evolving with us to better serve our customers.
Rodney Urquhart
Head of Developer Success
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
