Sidekick
Stop investigating. Start resolving.
Most support time is spent finding information, not writing replies. Sidekick goes into your tools and comes back with what you need, so you can focus on the customer.
Which L1 threads are still open?
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What are the top 3 issues from Acme Co. this month?
Does our deal with Acme Co. feel confident?
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Has this bug been resolved in past threads?
Which threads are still awaiting response?
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Has anyone reported this error in the last 30 days?
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Are there any Linear issues related to this?
Which threads are still awaiting response?
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Which customers are most at risk?
Catch me up on this week's issues
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What plan is this customer on and when does their contract renew?
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HOW IT WORKS
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SCALE
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Sidekick searches your tools and surfaces what's relevant — so you can focus on the customer, not the context-switching.
CONNECT
Integrate and work across every tool.
Send Sidekick to dig through tools like Github, Linear, or your CRM and come back with exactly what you need to resolve the thread in front of you.
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Understand hundreds of interactions in seconds. Ask any question of your customers. Sidekick does the digging and brings back what matters to you.
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THINGS YOU CAN DO
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