Skip to main content
Plain is built API-first. There are no limitations in what can be done via our API versus the app, so an agent you bring gets the same identity, the same tools, and the same audit trail as anyone on your team. That makes Plain a good home for an agent you want to own:
  • Your agent gets a machine user identity, so everything it does is attributable and permissioned like a user’s.
  • Plain keeps running the infrastructure around it: routing, queues, SLAs, business hours, and handoffs to humans.
  • You are not locked in. Swap agents later and your support operation stays intact.

​
Where to go next

The technical detail lives in the developer docs rather than here:

Building agents on Plain

How an agent gets an identity, receives events, decides when to act, and replies.

Integration guide

A step-by-step walkthrough of connecting your own agent to Plain.
If you would rather not build one, several third-party agents already integrate with Plain.