Global shortcuts
- ⌘ + K: Open the command palette
- ⌘ + K then Copy link: Copy a shareable link to your current page directly from the command palette
- ?: Open help panel with full list of available shortcuts
- T: Create task
On thread queues
- F: Add filter
- /: Search for customers or threads
- V: Toggle display options
- ⇧ + Click: Select multiple threads for bulk actions
When viewing a thread
- R: Focus composer to reply
- N: Add a note to a thread
- B: Ask Sidekick
- ⌘ + ⇧ + B: Toggle Sidekick position
- A: Assign the thread
-
E: Mark a thread as
Done - Z: Pause for later
- W: Wait for customer
- S: Change status
- L: Add label
- P: Set priority
- D: Start discussion
- I: Add Thread link
- X: Escalate thread
- O: Open in Slack
- ⌘ + ⇧ + X: Copy thread URL
- J / K: Next/Previous thread
- ⌘ + .: Show/hide queue
- ⌘ + /: Show/hide sidebar
- esc: Go back to queue
- V: Toggles display options
When the composer is focused
- ⌘ + ⏎: Send message
- ⌘ + ⇧ + ⏎: Send message and mark thread as done
- [: Insert snippet
- esc: Exit composer
- ⌘ + U: Create snippet
Reply formatting
- ⌘ + B: Bold
- ⌘ + I: Italic
- ⌘ + ⇧ + S: Strikethrough
- ⌘ + ⇧ + 7: Ordered list
- ⌘ + ⇧ + 8: Bullet list
- ⌘ + E: Code
- ⌘ + ⌥ + C: Code block