Compare plans
Each plan suits a different size of support team, and each one includes everything in the plan before it. The lists below highlight some of the features in each plan, not all of them.Foundation
Foundation is for early-stage companies. It supports up to 5 member seats and includes, among other features:- 25 Slack channels and 2 email addresses
- 1 Help Center, with a knowledge base, Ask AI, and a customer inbox
Horizon
Horizon is for companies with a dedicated Support or Success function. It supports 3 to 10 member seats and includes everything in Foundation, plus, among other features:- Unlimited Slack channels, up to 10 email addresses, and unlimited Help Centers
- Microsoft Teams, Discord, and a headless support portal
- Advanced workflow rules, business hours, and SLAs
- Team reporting and suggested responses
Frontier
Frontier is for large support organizations and enterprise teams. It supports 10 or more member seats and includes everything in Horizon, plus, among other features:- Volume-based seat pricing or organization-wide pricing
- Up to 25 email addresses
- External Agents, so you can bring your own agent to Plain
- Concierge onboarding
Prices and included credits
Plain’s pricing has two components: seats and credits. You pay for each member seat on your team, and your plan includes a monthly allowance of credits for your workspace’s usage-based features. The included allowance is designed to help you get started with them. Seat prices are per member seat per month. Included credits go to the whole workspace each month, including on annual plans, and reset on your billing anniversary. For what each action costs, see what uses credits.
Frontier is available on annual billing only. For Frontier pricing, email sales@plain.com.
If your workspace needs more credits than its plan includes, you can buy top-up credits or increase your monthly allowance.