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Consolidate your support channels into a single platform your team will love, and bring support closer to product and engineering – all in one lightning fast interface.

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Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.

1

1

P-3257

Updating active project status fails with Error 405

linked to this thread

5mins ago

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to reply,

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to open in Slack

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Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.

1

1

P-3257

Updating active project status fails with Error 405

linked to this thread

5mins ago

Press

R

to reply,

O

to open in Slack

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Todo

Slack message in #atrium-ollo

Ben is encountering Error 405 updating the status of a project. They’re asking you to help.

High

P

You

A

Labels

L

Technical issue

Linear issues

I

P-3257

Updating active project status fails with Error 405

Todo

Slack message in #atrium-ollo

Ben is encountering Error 405 updating the status of a project. They’re asking you to help.

High

P

You

A

Labels

L

Technical issue

Linear issues

I

P-3257

Updating active project status fails with Error 405

Ben Braithwaite

Ollo AI

Groups

Pro tier

Recent threads

Bug report: Missing user permission

1w

Workspace details

Name

Ollo AI

Pricing plan

Pro

Project usage

392 of 500

Pending requests

12

Workspace users

Ben Braithwaite

Owner

Dieter Dohlman

Admin

Cecile Carter

Admin

Ben Braithwaite

Ollo AI

Groups

Pro tier

Recent threads

Bug report: Missing user permission

1w

Workspace details

Name

Ollo AI

Pricing plan

Pro

Project usage

392 of 500

Pending requests

12

Workspace users

Ben Braithwaite

Owner

Dieter Dohlman

Admin

Cecile Carter

Admin

Powering support for

Powering support for

Powering support for

Powering support for

One cohesive platform. All your customers. Infinite extensibility.

Spend time helping your customers instead of hacking your support stack together. Plain gives you a single, collaborative platform you and your customers can scale with. Get started in under 30 seconds, and integrate it into your product however you want using our powerful API.

Ben Braithwaite

1h ago

Hi, I’m trying to upload a project cover but get a permission error.

3 replies

Last reply 30s ago

Added to

Plain

Priority set to

High

by Triage Bot 1h ago

Technical issue

added by

Plain AI 1h ago

Slack

30 seconds

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Email

2 minutes

Rock-solid email support. Bring up to 5 shared email addresses to Plain.

In-app forms

30 minutes

Structure your inbounds using a native, headless form.

Headless ticket portal

Beta

Enable all your customers to talk to you from within your own product and get real-time updates on their cases.

Custom channels

Beta

Integrate any channel you want using our API.

Ben Braithwaite

1h ago

The error states “insufficient permissions contact admin”

Carla Cavani

32m ago

Hi Ben, I’ve raised this with our engineering team and will get back to you when it’s resolved.

1

P-1806

Unable to upload project cover

Unable to upload pr…

Hannah Hayes

This was an incorrectly set permission. Update going out now.

P-1806

Unable to upload project cover

Unable to upload pr…

Carla Cavani

5m ago

Hi again, this is now fixed. Let me know if you have any problems.

Ben Braithwaite

Just now

Awesome, thanks Carla!

Mark as done

E

Made for your entire company.

 Improve how your support team works with your product teams. Create and keep track of key customer issues with our Linear integration, and never forget to update a customer again.

Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.

James Amey

Support Lead

Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.

1

1

P-3257

Updating active project status fails with Error 405

linked to this thread

5mins ago

Press

R

to reply,

O

to open in Slack

Note

N

Snooze

Z

Mark as Done

E

Todo

Slack message in #atrium-ollo

Ben is encountering Error 405 updating the status of a project. They’re asking you to help.

High

P

You

A

Labels

L

Technical issue

Linear issues

I

P-3257

Updating active project status fails with Error 405

Ben Braithwaite

Ollo AI

Groups

Pro tier

Recent threads

Bug report: Missing user permission

1w

Workspace details

Name

Ollo AI

Pricing plan

Pro

Project usage

392 of 500

Pending requests

12

Workspace users

Ben Braithwaite

Owner

Dieter Dohlman

Admin

Cecile Carter

Admin

Show any customer data, from any system. In real-time.

With just a few lines of code, Plain shows you customer data from any system in your stack directly in your support thread. Cut the clicks and bring your customer data to the fingertips of your support team.

Workspace details

Name

Ollo AI

ID

w_12908733248

Pricing plan

Pro

Project usage

21 of 25

Workspace details

Name

Ollo AI

ID

w_12908733248

Pricing plan

Pro

Project usage

21 of 25

Payment & Billing

Invoice #251-82

Due date: 19 Jan 2024

Past due

Billing period

1 Dec 2023 - 31 Dec 2023

Invoice items

14 x Pro Licences @ $20

$280.00

68 x Extra credits @ £5.25

$357.00

Total

$637.00

View in Stripe

Workspace details

Name

Ollo AI

ID

w_12908733248

Pricing plan

Pro

Project usage

21 of 25

Pending requests

12

Workspace details

Name

Ollo AI

ID

w_12908733248

Pricing plan

Pro

Project usage

21 of 25

Pending requests

12

Usage

Events sent

This billing period

593 of 1000

Last 24 hours

46

Last 7 days

297

View usage report

Plan details

Tier

Starter

Expiry

Jan 21 2025

ID: #84HBFU4SAF

Manage

Devices

Macbook Pro

K9YWA459286

Active

iPhone 15 Pro Max

K9YWA459286

Active

Google Pixel 7

K9YWA459286

Inactive

Workspace details

Name

Atrium

ID

w_12908733248

Pricing plan

Pro

Project usage

21 of 25

Pending requests

12

Devices

Macbook Pro

K9YWA459286

Active

iPhone 15 Pro Max

K9YWA459286

Active

Google Pixel 7

K9YWA459286

Inactive

Usage

Events sent

This billing period

593 of 1000

Last 24 hours

46

Last 7 days

297

View usage report

Plan details

Tier

Starter

Expiry

Jan 21 2025

ID: #84HBFU4SAF

Manage

Workspace details

Name

Ollo AI

ID

w_12908733248

Pricing plan

Pro

Project usage

21 of 25

Pending requests

12

Built to be an API, not just have one.

Build whatever Plain doesn’t bring. Extend nearly any support workflow with your own, connect your own systems with ours.

Typescript SDK

Basic Contact Form

Advanced Contact Form

example/get-customer.ts

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import { PlainClient } from '@team-plain/typescript-sdk';

const client = new PlainClient({
  apiKey: 'plainApiKey__tmRD_xF5qiVA0497LkaLCC2mbN5hLsBIbyOgjqEP9k',
});

const result = await client.getCustomerById({ customerId: 'c_01GHC4A28A9D49P30AIWR3BN5P' });

if (result.error) {
  console.log(result.error);
} else {
  console.log(result.data.fullName);
}

Typescript SDK

Basic Contact Form

Advanced Contact Form

example/get-customer.ts

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import { PlainClient } from '@team-plain/typescript-sdk';

const client = new PlainClient({
  apiKey: 'plainApiKey__tmRD_xF5qiVA0497LkaLCC2mbN5hLsBIbyOgjqEP9k',
});

const result = await client.getCustomerById({ customerId: 'c_01GHC4A28A9D49P30AIWR3BN5P' });

if (result.error) {
  console.log(result.error);
} else {
  console.log(result.data.fullName);
}

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