The customer service platform designed to be built with.
Say hello to Plain - the customer service platform for modern companies. A beautiful, lightning-fast app, backed by the same powerful API you can use directly. Plain and simple.Request early access
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sendChat(customerId: 'c_123', text: '...') {
chat {
id
actor {
actorId,
actorType
}
readAt {
iso8601
}
}
}
Order 123 placed3 days ago
1xItems totalShippingTotal
Issue created2 days ago
H
Hauwa Aliyu2 days ago
Plug & play
Plain comes with everything you need to get going in minutes: An app for your advisors, issue management, chat, email, calls (soon) and powerful reporting.Built API-first
Integrate Plain as much or as little as you want – or even build on top of it. Our API is built to work with your own systems and gives you full programmatic control.Respects your data
Plain doesn’t store your customer data, you do. Rather than you syncing data with us, we'll fetch just-in-time from you and discard it when you tell us to.One timeline to contain
everything and anything
Plain gives you a single timeline for each customer, no more duplicate tickets or multiple threads to track down- The timeline contains all your customer interactions, so you always know who did what and when
- It can show custom events specific to your operation so you know the full customer journey
All the rigour of tickets,
none of the pain
Issues track the problems customers are experiencing, without breaking conversations up into tickets- They can be opened and resolved at any point and are all visible in the customer timeline
- Each issue is based on a type set by you, giving you accurate tracking and actionable metrics
Incredibly simple,
infinitely adaptable
Show advisors rich, real-time information from your own systems and reduce tab switching- Configure what you show via a simple API without syncing, iframes or apps
- Maintain complete control of your data with fully customisable caching policies and expiries
Why we are building Plain API-first
Over the last decade, engineering infrastructure across virtually every company area has become more advanced: Payments, communications, data, and so forth. What used to take teams in high-growth companies entire quarters to accomplish now takes individual engineers a few days.This shift has happened in every area but customer service. There, the choice remains between maintaining a patchwork of hacks, fighting the rigid structures of established platforms, or wiring together cloud call centre solutions and building homegrown ticketing systems.We are building Plain to change this - to make great customer service, at every scale, plain and simple.Read our mission