Microsoft Teams

Meet your customers where they are, even if your team isn’t there

Our Microsoft Teams integration lets your team handle customer requests from Teams directly in Plain – no extra steps, no extra effort.

Trusted by the world's most forward-thinking support teams

Trusted by the world's most forward-thinking support teams

Trusted by the world's most forward-thinking support teams

Teams wasn’t built for support.
Plain makes it feel like it was.

Teams wasn’t built for support.
Plain makes it feel like it was.

Your customers are there—but your team isn’t

Supporting customers in a tool your team barely uses is tough. Plain lets your team work where they’re comfortable while still being there for your customers in Teams.

C

Carla Cavani

Hey can I get some help switching our team over to annual billing?

You’re the only one here...

It's only you here

Invite

Got SLAs to keep? Good luck keeping track.

When every request looks urgent, staying on top of SLAs is a nightmare. Plain helps you prioritize by customer tier, SLA, and company—so nothing slips through the cracks.

A

Annie Atkins

Annie

IMPORTANT!

Help managing user permissions

B

Benjamin Braithwaite

Benjamin

IMPORTANT!

Unable to access our workspace

C

C

Carla Cavani

Carla Cavani

IMPORTANT!

IMPORTANT!

API returning 500 errors

Teams is isolated from your product

The lack of basic support functionality like snippets and auto-responses slows down your team. Collaborating with other teams when you don’t work in Teams full-time is impossible.

99

app.yourapp.com

ACME

ACME

Fast, powerful Microsoft Teams support with Plain.

Connect Teams to Plain in minutes

Setting your team up for success has never been faster. Just add the Plain app to Microsoft Teams through the Teams Admin dashboard – and start managing your support requests in one place.

Turn Teams into a support powerhouse

Give your VIP customers the attention they deserve with Tiers, and organize your queue by support and pricing structure. Stay ahead of every request with customizable SLAs and real-time breach alerts.

No Slack mirroring here

Unlike other platforms that mirror Microsoft Teams in Slack before routing to your support system, Plain ingests requests directly from Teams. No double-messages, just clarity for your team.

Consolidate your support stack

Manage customer requests from Slack, Microsoft Teams, email, in-app forms, and more – all within Plain. Empower your support team to work smarter in one enjoyable platform.

Make support a team sport

Get engineers involved in support without overwhelming them with customer chatter. Link requests from Teams (or any other channel) to issues via Linear, track bugs, and close the loop with your customers..

Deliver support that’s powered by your own data

Keep customer data front and center. Use Plain to display key information on requests from Teams from your systems through Customer Cards and Events, and configure thread fields to capture everything you need on each support request.

Escalate with ease

With Discussions, your team can manage side chats directly in Plain. If an agent needs help from another team, they can start a Discussion in Slack directly from Plain – keeping context tied to the customer request, and helping loop back with the customer with ease. 

AI built to help, not just hype

Plain AI is there where you need it, and otherwise gets out of your way. It summarizes issues for you, automatically labels customer threads, fills in thread fields, and groups messages where appropriate.

"Plain lets us ship support to our customers 2x faster. We went from having to be everywhere all at once, to having everything all in one place."

Chris O'Neill

Head of Developer Success

"Plain lets us ship support to our customers 2x faster. We went from having to be everywhere all at once, to having everything all in one place."

Chris O'Neill

Head of Developer Success

"Plain lets us ship support to our customers 2x faster. We went from having to be everywhere all at once, to having everything all in one place."

Chris O'Neill

Head of Developer Success

Add Plain to Teams in minutes

Add Plain to Teams in minutes

Support in Microsoft Teams has never been easier

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.