TRY OUR CUSTOMER AGENT

Autonomous support, where your customers already are

CUSTOMER AGENT

Your new autonomous support agent

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CUSTOMER AGENT

Autonomous support where your customers already are

Our Customer Agent is built for complex B2B support teams. You set its tone, rules, and assignments before it engages customers.

Try Customer Agent today

BOOK A DEMO

Trusted by B2B teams to RESOLVE Resolve OVER 60% OF THREADS

Zero to agent in minutes.

Connected out of the box

Our Customer Agent is already wired into your Plain instance: the inboxes, threads, and tools your team already uses.

Add knowledge

Point our Customer Agent at your help center and internal docs. It cites the answer’s source, so you can check its work instead of guessing at it.

Test and go live

Try our Customer Agent in the Playground: ask it questions in a private chat and see its reasoning. Before allowing it to resolve tickets, run Test Mode to see how it behaves on live threads.

Plain's Customer Agent acts like an extra pair of hands on our team that never tires of the routine stuff. Its answers stay grounded and accurate since it pulls from the same resources we use in support, freeing us up to focus on the threads that need a human touch.

Jac Peregrine-Davies

Technical Support Specialist, Raycast

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1:58

Watch Video

1:58

Watch Video

1:58

Powerful out of the box. Customizable to your team.

INVESTIGATE

Control which customers the it responds to.

Route our Customer Agent to specific customer segments based on revenue, plan, or any data you already track.

INVESTIGATE

Control which customers Customer Agent helps.

Route Customer Agent to specific customer segments based on revenue, plan, or any data you already track.

INVESTIGATE

Control which customers Customer Agent helps.

Route Customer Agent to specific customer segments based on revenue, plan, or any data you already track.

INTEGRATE

Every answer shows its work.

Every answer links directly to its source so you can check it before it reaches a customer. Our Customer Agent applies these learnings to future responses.

INTEGRATE

Every answer shows its work.

Every answer links directly to its source so you can check it before it reaches a customer. Customer Agent applies these learnings to future responses.

INTEGRATE

Every answer shows its work.

Every answer links directly to its source so you can check it before it reaches a customer. Customer Agent applies these learnings to future responses.

INTEGRATE

The agent talks like your team.

Easily set its tone and define escalation rules to match your brand. No prompt engineering required.

INTEGRATE

Customer Agent talks like your team.

Easily set Customer Agent’s tone and define escalation rules to match your brand. No prompt engineering required.

INTEGRATE

Customer Agent talks like your team.

Easily set Customer Agent’s tone and define escalation rules to match your brand. No prompt engineering required.

AUTOMATE

It knows when to take action, and when to stop.

Our Customer Agent reads full threads and hands off the moment a human agent joins, ensuring your team and AI always work in harmony.

AUTOMATE

Customer Agent knows when to take action, and when to stop.

Our Customer Agent reads full threads and hands off the moment a human agent joins, ensuring your team and AI always work in harmony.

AUTOMATE

Customer Agent knows when to take action, and when to stop.

Our Customer Agent reads full threads and hands off the moment a human agent joins, ensuring your team and AI always work in harmony.

AUTOMATE

Test the agent before it works with your customers.

See exactly how our Customer Agent handles real customer threads, without sending a single message, until you feel confident letting it resolve them.

AUTOMATE

See how Customer Agent behaves, before your customers do.

See exactly how Customer Agent handles real customer threads, without sending a single message, until you feel confident letting it resolve them.

AUTOMATE

See how Customer Agent behaves, before your customers do.

See exactly how Customer Agent handles real customer threads, without sending a single message, until you feel confident letting it resolve them.

Plain's Customer Agent has earned its place on the team. Our customers get a faster response, our engineers get the threads that need real digging, and nobody waits in a queue for something we could have told them straight away.

Pete Bishop

Support Engineering Team Lead, Laravel

Questions
and answers.

Everything you need to know before getting started with Customer Agent.

What is Plain's Customer Agent?

The Customer Agent is Plain’s AI support agent for B2B teams. It reads full customer threads, drafts replies grounded in your knowledge base with citations, and runs in Shadow Mode against real traffic before it ever talks to a customer. Read more about the Customer Agent in our docs here.

Does Plain's Customer Agent read the whole conversation, or just the last message?

What happens if someone on my team is already replying?

How do I see where an answer came from?

How do I control how the Customer Agent sounds?

How do I test Customer Agent before it talks to customers?

What is the difference between Customer Agent and Sidekick?

What does the Customer Agent cost?

What is Customer Agent?

Customer Agent is Plain’s AI support agent for B2B teams. It reads full customer threads, drafts replies grounded in your knowledge base with citations, and runs in Shadow Mode against real traffic before it ever talks to a customer. Read more about Customer Agent in our docs here.

Does Customer Agent read the whole conversation, or just the last message?

What happens if someone on my team is already replying?

How do I see where an answer came from?

How do I control how Customer Agent sounds?

How do I test Customer Agent before it talks to customers?

What is the difference between Customer Agent and Sidekick?

What does Customer Agent cost?

Join the B2B support teams who trust our Customer Agent with their customers.

BOOK A DEMO

Start for free

Join the B2B support teams who trust our Customer Agent with their customers.

BOOK A DEMO

Start for free

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