Support is changing. You're in the right place.
Guides, jobs, and resources for support engineers who build.
Support Engineer Index 2026
The data on what support engineers earn, know, and do.
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Salary benchmarks
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Which skills are in demand
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How your role compares
Who's Hiring
Curated roles at companies building modern support teams
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Playbooks
Conversations
Insights
Tools
Thoughts
Conversations
Scaling Technical Support: what we heard, and what we think it means
Insights from a fireside chat with two leaders of Support and Product teams
Conversations
"Build it, don't just run it"
A conversation with George Dilthey, Head of Support at Clay
Playbooks
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The support metrics CFOs actually care about
A practical framework for building the business case for support investment
Tools
What is MCP? A quick guide for support teams
All you need to know to connect your tools to AI
Conversations
"Give your team the keys"
A conversation with Elyse Mankin, Head of Support at Attio
Thoughts
A letter from Susana de Sousa
After a decade leading support teams, I’m switching sides – from buying tools to building them.
All
Playbooks
Conversations
Insights
Tools
Thoughts
Conversations
Scaling Technical Support: what we heard, and what we think it means
Insights from a fireside chat with two leaders of Support and Product teams
Conversations
"Build it, don't just run it"
A conversation with George Dilthey, Head of Support at Clay
Playbooks
•
The support metrics CFOs actually care about
A practical framework for building the business case for support investment
Tools
What is MCP? A quick guide for support teams
All you need to know to connect your tools to AI
Conversations
"Give your team the keys"
A conversation with Elyse Mankin, Head of Support at Attio
Thoughts
A letter from Susana de Sousa
After a decade leading support teams, I’m switching sides – from buying tools to building them.
Support
Support
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