Plain is the fastest, most composable support platform ever built for B2B.

Supercharge your Slack support

Support your customers where they already work and never miss a message again. Add Plain to any Slack channel, have it automatically track incoming messages for you, and work through your support queue from Slack or Plain.

Supercharge your Slack support

Support your customers where they already work and never miss a message again. Add Plain to any Slack channel, have it automatically track incoming messages for you, and work through your support queue from Slack or Plain.

Supercharge your Slack support

Support your customers where they already work and never miss a message again. Add Plain to any Slack channel, have it automatically track incoming messages for you, and work through your support queue from Slack or Plain.

Write like you would in Slack

Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.

Multiple tracking modes

Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.

Connect multiple workspaces

Track everything in one place. Connect both your company Slack and your Slack community to a single Plain workspace.

Write like you would in Slack

Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.

Multiple tracking modes

Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.

Connect multiple workspaces

Track everything in one place. Connect both your company Slack and your Slack community to a single Plain workspace.

Write like you would in Slack

Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.

Multiple tracking modes

Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.

Connect multiple workspaces

Track everything in one place. Connect both your company Slack and your Slack community to a single Plain workspace.

Email

Rock-solid email support

Email

Rock-solid email support

Email

Rock-solid email support

Bring up to 10 email addresses

Add everything from your Support to your Sales email addresses to Plain, and manage them all in one place.

Bring up to 10 email addresses

Add everything from your Support to your Sales email addresses to Plain, and manage them all in one place.

Bring up to 10 email addresses

Add everything from your Support to your Sales email addresses to Plain, and manage them all in one place.

Send syntax-highlighted emails

Plain makes it easy to send great-looking code snippets to your customers with our powerful syntax highlighting support.

Send syntax-highlighted emails

Plain makes it easy to send great-looking code snippets to your customers with our powerful syntax highlighting support.

Send syntax-highlighted emails

Plain makes it easy to send great-looking code snippets to your customers with our powerful syntax highlighting support.

Tier-based autoresponses

Tailor your autoresponder content to different types of customers, like Enteprise and Free tier.

Tier-based autoresponses

Tailor your autoresponder content to different types of customers, like Enteprise and Free tier.

Tier-based autoresponses

Tailor your autoresponder content to different types of customers, like Enteprise and Free tier.

Forms

Native, in-product forms

Forms

Native, in-product forms

Forms

Native, in-product forms

Structure every support query

Get customers to provide structured information with every request, so that you have all the information you need to help them.

Structure every support query

Get customers to provide structured information with every request, so that you have all the information you need to help them.

Structure every support query

Get customers to provide structured information with every request, so that you have all the information you need to help them.

Use your own data to speed up resolution

Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.

Use your own data to speed up resolution

Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.

Use your own data to speed up resolution

Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.

Deliver a native, seamless experience

Embed forms natively in your own interface so customers don't have to leave your app to contact support.

Deliver a native, seamless experience

Embed forms natively in your own interface so customers don't have to leave your app to contact support.

Deliver a native, seamless experience

Embed forms natively in your own interface so customers don't have to leave your app to contact support.

Works wherever your customers are.

Works wherever your customers are.

Works wherever your customers are.

Headless support portal

Embed a headless support portal in your product, so your customers can see open threads and their status within your own app's interface.

API

Build any integration you want using our API. Plain is built API-first, so if you can think it, you can probably build it.

Headless support portal

Embed a headless support portal in your product, so your customers can see open threads and their status within your own app's interface.

API

Build any integration you want using our API. Plain is built API-first, so if you can think it, you can probably build it.

Headless support portal

Embed a headless support portal in your product, so your customers can see open threads and their status within your own app's interface.

API

Build any integration you want using our API. Plain is built API-first, so if you can think it, you can probably build it.

Needs follow-up?

Needs follow-up?

Likes cheese?

Github issue

A data model as unique as your company.

Every company's support process is unique – the same should go for your tool. Plain's data model is completely configurable. Autopopulate fields with AI, nest fields, choose between several data types – whatever your data structure, you can build it in Plain.

Jira URL

Jira URL

Product Area

Likes cheese

Likes cheese

Likes cheese

Needs follow-up?

Trigger

OpenAI

WorkOS

Railway

Clerk

Figma

Companies

Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.

Workspaces

atrium-sandbox-1

atrium-dev

atrium-production

Teams

Atrium EMEA

Atrium US

Atrium APAC

Projects

API Test

CMS Sandbox

CMS Prod

Tenants

Automatically group your customers by Project, Workspace or Team, like you do in your own systems – and assign SLAs to them.

Enterprise Plan

38 entities

Pro Plan

492 entities

Free

Default

Tiers

Bring your pricing and support tier structure to Plain. Assign customers to Tiers and manage your support based on them.

Move faster with a workflow built for B2B support.

Issue tracking at the core of the support workflow.

Browse and create issues without leaving Plain

Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.

Browse and create issues without leaving Plain

Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.

Browse and create issues without leaving Plain

Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.

Browse and create issues without leaving Plain

Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.

Keep issues linked to threads

A customer reported a bug? Simply link a Linear issue to the thread.

Keep issues linked to threads

A customer reported a bug? Simply link a Linear issue to the thread.

Keep issues linked to threads

A customer reported a bug? Simply link a Linear issue to the thread.

Keep issues linked to threads

A customer reported a bug? Simply link a Linear issue to the thread.

Close the loop

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Close the loop

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Close the loop

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Close the loop

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Escalate with ease.

Move to Slack with a single click

Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.

Replies get automatically synced

The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.

Get a single view of the Plain thread

Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.

Move to Slack with a single click

Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.

Replies get automatically synced

The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.

Get a single view of the Plain thread

Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.

Move to Slack with a single click

Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.

Replies get automatically synced

The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.

Get a single view of the Plain thread

Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.

SLAs so your FRTs and NRTs remain A-OK.

As many SLAs as you need

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

As many SLAs as you need

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

As many SLAs as you need

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

As many SLAs as you need

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Link SLAs to tiers, companies and tenants

A customer reported a bug? Simply link a Linear issue to the thread.

Link SLAs to tiers, companies and tenants

A customer reported a bug? Simply link a Linear issue to the thread.

Link SLAs to tiers, companies and tenants

A customer reported a bug? Simply link a Linear issue to the thread.

Link SLAs to tiers, companies and tenants

A customer reported a bug? Simply link a Linear issue to the thread.

Configure granular notifications

Be notified before and at breach for every SLA.

Configure granular notifications

Be notified before and at breach for every SLA.

Configure granular notifications

Be notified before and at breach for every SLA.

Configure granular notifications

Be notified before and at breach for every SLA.

Insights everywhere you look – not just in a tab.

In Plain, Insights are present throughout the entire app. Insights help you spot trends, identify issues and ensure that every customer is getting the right level of support. Answer questions like: Are we prioritizing support requests correctly? What product areas are creating most of our support volume? What companies are we speaking with the most?

Health metrics at a glance

Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.

Health metrics at a glance

Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.

Health metrics at a glance

Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.

Data wherever you need it

Wherever you are in Plain, hover over an attribute to learn more about it's effect on your support volume.

Data wherever you need it

Wherever you are in Plain, hover over an attribute to learn more about it's effect on your support volume.

Dig in and explore

Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.

Dig in and explore

Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.

Dig in and explore

Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.

Track what matters

Know how you're tracking against your response time SLAs and never miss a breach.

Track what matters

Know how you're tracking against your response time SLAs and never miss a breach.

Track what matters

Know how you're tracking against your response time SLAs and never miss a breach.

Built for B2B

Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.

Built for B2B

Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.

Built for B2B

Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.

Migrate faster than your FRT.

Migrate faster than your FRT.

Migrate faster than your FRT.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Switch for less

Talk to your most valued customers directly on Slack. Plain helps you seamlessly manage every query.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.

1

1

P-3257

Updating active project status fails with Error 405

linked to this thread

5mins ago

Press

R

to reply,

O

to open in Slack

Note

N

Snooze

Z

Mark as Done

E

Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.

1

1

P-3257

Updating active project status fails with Error 405

linked to this thread

5mins ago

Press

R

to reply,

O

to open in Slack

Note

N

Snooze

Z

Mark as Done

E

Todo

Slack message in #atrium-ollo

Ben is encountering Error 405 updating the status of a project. They’re asking you to help.

High

P

You

A

Labels

L

Technical issue

Linear issues

I

P-3257

Updating active project status fails with Error 405

Todo

Slack message in #atrium-ollo

Ben is encountering Error 405 updating the status of a project. They’re asking you to help.

High

P

You

A

Labels

L

Technical issue

Linear issues

I

P-3257

Updating active project status fails with Error 405

Ben Braithwaite

Ollo AI

Groups

Pro tier

Recent threads

Bug report: Missing user permission

1w

Workspace details

Name

Ollo AI

Pricing plan

Pro

Project usage

392 of 500

Pending requests

12

Workspace users

Ben Braithwaite

Owner

Dieter Dohlman

Admin

Cecile Carter

Admin

Ben Braithwaite

Ollo AI

Groups

Pro tier

Recent threads

Bug report: Missing user permission

1w

Workspace details

Name

Ollo AI

Pricing plan

Pro

Project usage

392 of 500

Pending requests

12

Workspace users

Ben Braithwaite

Owner

Dieter Dohlman

Admin

Cecile Carter

Admin

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.

© 2024 Not Just Tickets Limited

Plain and the Plain logo are trademarks and tradenames of Not Just Tickets Limited and may not be used or reproduced without consent.