Plain — Support for product-focused companies

Plain is the fastest, most powerful support platform ever built for B2B.

Never miss a message again

Support your customers where they already work and never miss a message again. Scale your support on our Slack native platform, and give your customers the best support you can. Control your queue with peace of mind on your SLA breach times.

Get started now ->

Never miss a message again

Get started now ->

Never miss a message again

Get started now ->

Write like you would in Slack

Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.

Control your queue

Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.

Loop in your product teams

You can start, respond to, and resolve a Slack discussion with your team straight from a customer thread, without ever leaving Plain.

Write like you would in Slack

Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.

Control your queue

Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.

Loop in your product teams

You can start, respond to, and resolve a Slack discussion with your team straight from a customer thread, without ever leaving Plain.

Write like you would in Slack

Every detail accounted for. Send emojis, see custom emoji reactions, send formatted code snippets, and much more.

Control your queue

Configure how you want to track your support requests. Track every single message, have AI group related messages for you, or leave a 🎫 emoji – and more.

Loop in your product teams

You can start, respond to, and resolve a Slack discussion with your team straight from a customer thread, without ever leaving Plain.

Keep all your customers in the loop

Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.

Try Plain Broadcasts ->

Rock-solid email support

The most reliable email support for startups

You can rest assured you'll never miss an email – no matter what your size.

The most reliable email support for startups

You can rest assured you'll never miss an email – no matter what your size.

The most reliable email support for startups

You can rest assured you'll never miss an email – no matter what your size.

When we say it's fast, we really mean it

Say goodbye to loading spinners and hello to 100ms interactions. Plus, if your team knows how to use Gmail, they'll know how to use Plain.

When we say it's fast, we really mean it

Say goodbye to loading spinners and hello to 100ms interactions. Plus, if your team knows how to use Gmail, they'll know how to use Plain.

When we say it's fast, we really mean it

Say goodbye to loading spinners and hello to 100ms interactions. Plus, if your team knows how to use Gmail, they'll know how to use Plain.

Built for collaborative support

Bring your product team closer to support with discussions, Linear integration, and granular notifications

Built for collaborative support

Bring your product team closer to support with discussions, Linear integration, and granular notifications

Built for collaborative support

Bring your product team closer to support with discussions, Linear integration, and granular notifications

View Docs ->

Forms

Native, in-product forms

Forms

Native, in-product forms

Forms

Native, in-product forms

Structure every support query

Build complex forms so customers provide structured, consistent information with every request. Get all the information you need to help them.

Structure every support query

Build complex forms so customers provide structured, consistent information with every request. Get all the information you need to help them.

Structure every support query

Build complex forms so customers provide structured, consistent information with every request. Get all the information you need to help them.

Use your own data to speed up resolution

Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.

Use your own data to speed up resolution

Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.

Use your own data to speed up resolution

Automatically submit information on your customer's behalf to aid your triaging process – such as their user ID, organization, release version, and more.

Deliver a native, seamless experience

Maintain complete control over the interface of your forms – easily give your customers the premium, seamless experience they expect of you.

Deliver a native, seamless experience

Maintain complete control over the interface of your forms – easily give your customers the premium, seamless experience they expect of you.

Deliver a native, seamless experience

Maintain complete control over the interface of your forms – easily give your customers the premium, seamless experience they expect of you.

Learn more ->

Works wherever your customers are.

Headless support portal

Enable your customers to see their open threads, start new threads, and check the progress of issues – all from a portal embedded in your own app.

API

Plain is built API first – so if you can think it, you can probably build it. Dream up your ideal support stack, and launch it with Plain.

Headless support portal

Enable your customers to see their open threads, start new threads, and check the progress of issues – all from a portal embedded in your own app.

API

Plain is built API first – so if you can think it, you can probably build it. Dream up your ideal support stack, and launch it with Plain.

Headless support portal

Enable your customers to see their open threads, start new threads, and check the progress of issues – all from a portal embedded in your own app.

API

Plain is built API first – so if you can think it, you can probably build it. Dream up your ideal support stack, and launch it with Plain.

Needs follow-up?

Likes cheese?

Github issue

A data model as unique as your company.

Every company's support process is unique – the same should go for your tool. Plain's data model is completely configurable. Autopopulate fields with AI, nest fields, choose between several data types – whatever your data structure, you can build it in Plain.

View docs ->

Jira URL

Product Area

Likes cheese

Needs follow-up?

Trigger

OpenAI

WorkOS

Railway

Clerk

Figma

Companies

Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.

Workspaces

atrium-sandbox-1

atrium-dev

atrium-production

Teams

Atrium EMEA

Atrium US

Atrium APAC

Projects

API Test

CMS Sandbox

CMS Prod

Tenants

Automatically group your customers by Project, Workspace or Team, like you do in your own systems – and assign SLAs to them.

Enterprise Plan

38 entities

Pro Plan

492 entities

Free

Default

Tiers

Bring your pricing and support tier structure to Plain. Assign customers to Tiers and manage your support based on them.

Move faster with a workflow built for B2B support.

Issue tracking at the core of the support workflow.

Browse and create issues without leaving Plain

Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.

Browse and create issues without leaving Plain

Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.

Browse and create issues without leaving Plain

Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.

Browse and create issues without leaving Plain

Search for existing issues or create new Linear issues in just a couple of keystrokes. Every aspect of our Linear integration is built to feel completely native.

Keep issues linked to threads

A customer reported a bug? Simply link a Linear issue to the thread.

Keep issues linked to threads

A customer reported a bug? Simply link a Linear issue to the thread.

Keep issues linked to threads

A customer reported a bug? Simply link a Linear issue to the thread.

Keep issues linked to threads

A customer reported a bug? Simply link a Linear issue to the thread.

Close the loop

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Close the loop

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Close the loop

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Close the loop

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Escalate with ease.

Move to Slack with a single click

Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.

Replies get automatically synced

The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.

Get a single view of the Plain thread

Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.

Move to Slack with a single click

Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.

Replies get automatically synced

The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.

Get a single view of the Plain thread

Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.

Move to Slack with a single click

Get help resolving customer issues faster. Discuss Plain threads with your team where they already work, in Slack.

Replies get automatically synced

The entire discussion is automatically tracked and visible in Plain – no need to jump between apps.

Get a single view of the Plain thread

Plain keeps a reference of all discussions related to a thread, so you can easily follow up on individual team discussions.

SLAs so your FRTs and NRTs remain A-OK.

As many SLAs as you need

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

As many SLAs as you need

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

As many SLAs as you need

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

As many SLAs as you need

Plain keeps track of Linear issue statuses for you, and brings threads back into the queue once a linked issue is marked as Done.

Link SLAs to tiers, companies and tenants

A customer reported a bug? Simply link a Linear issue to the thread.

Link SLAs to tiers, companies and tenants

A customer reported a bug? Simply link a Linear issue to the thread.

Link SLAs to tiers, companies and tenants

A customer reported a bug? Simply link a Linear issue to the thread.

Link SLAs to tiers, companies and tenants

A customer reported a bug? Simply link a Linear issue to the thread.

Configure granular notifications

Be notified before and at breach for every SLA.

Configure granular notifications

Be notified before and at breach for every SLA.

Configure granular notifications

Be notified before and at breach for every SLA.

Configure granular notifications

Be notified before and at breach for every SLA.

Insights everywhere you look – not just in a tab.

In Plain, Insights are present throughout the entire app. Insights help you spot trends, identify issues and ensure that every customer is getting the right level of support. Answer questions like: Are we prioritizing support requests correctly? What product areas are creating most of our support volume? What companies are we speaking with the most?

Health metrics at a glance

Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.

Health metrics at a glance

Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.

Health metrics at a glance

Get an immediate answer to whether you're staying on top of the queue, keeping your first response time down and resolving threads in a reasonable time.

Data wherever you need it

Wherever you are in Plain, hover over an attribute to learn more about it's effect on your support volume.

Data wherever you need it

Wherever you are in Plain, hover over an attribute to learn more about it's effect on your support volume.

Dig in and explore

Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.

Dig in and explore

Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.

Dig in and explore

Click into any attribute to see even more metrics such as Tier, Label, Company, or Channel for a detailed look at your support.

Track what matters

Know how you're tracking against your response time SLAs and never miss a breach.

Track what matters

Know how you're tracking against your response time SLAs and never miss a breach.

Track what matters

Know how you're tracking against your response time SLAs and never miss a breach.

Built for B2B

Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.

Built for B2B

Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.

Built for B2B

Plain automatically groups your customers into the companies they belong to, and makes it easy to browse customers based on company.

Migrate faster than your FRT.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Switch for less

Talk to your most valued customers directly on Slack. Plain helps you seamlessly manage every query.

Concierge onboarding

We'll help you get set-up with Plain and make sure you're getting the most from every feature.

Bring your data

Bring over all of your past conversations from Zendesk, sync all of your accounts from Salesforce, and more, with our importers.

Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.

P-3257

Updating active project status fails with Error 405

linked to this thread

5mins ago

Press

to reply,

to open in Slack

Note

Snooze

Mark as Done

Slack message in #atrium-ollo-ai

Today

Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)

Ben Braithwaite

Just now

Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.

Technical issue

added by

Plain AI 1h ago

Priority set to

High

by Triage Bot 1h ago

You

Just now

Hey

@Ben

, this sounds like it might be related to a known bug on our end.

It’s actively being worked on, I’ll let you know once this is resolved.