Making your customers successful, wherever you need to talk to them
Work with your customers on Slack without sacrificing your sanity. Plain makes it easy to collaborate on customer issues with the entire company, gives you real-time customer data where you need it, and provides actionable reporting along the way.
Slack support like you've never seen it.
Support your customers better than your competitors ever could on our Slack native platform.
Never lose context from side chats again
Anyone from your team can start, view, and reply to Slack discussions, directly in Plain. Start conversations directly from customer conversations – no more going back and forth to Slack – and keep the discussion your team has had linkedin the thread, so you never lose context from a side-chat again.
One platform for all your customer channels
The fastest, most enjoyable email support
Get rock-solid, incredibly fast, email support for your customers. Automatically assign SLAs or tiers to an email request or trigger proactive emails with events – all with no learning curve.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
Insights wherever you look
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Data at your fingertips
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your customer thread.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
Context where you need it
Log key events from your own product within Plain – create proactive requests when customers run into errors, or log relevant data once they've already reached out. Allow your success team to work faster, with the full context of what's happened and why, directly in your support requests.
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
