The support platform for product-focused companies. Works wherever you do.
Plain puts all your customer conversations from Slack, email and forms into a single, lightning-fast interface and makes it easy to work with your team. Integrated with the tools you already use, and backed by our powerful API.
Powering support for
One cohesive platform. All your customers. Infinite extensibility.
Stop hacking your support stack together. Plain gives you a single, comprehensive and extensible platform you and your customers can scale with. Get started in under 30 seconds, and integrate it into your product however you want using our powerful API.
Slack
30 seconds
Talk to your customers on Slack Connect. No platform switch required.
2 minutes
Rock-solid email support. Bring up to 5 shared email addresses to Plain.
In-app forms
30 minutes
Structure your inbounds using a native, headless form.
Headless ticket portal
Beta
Enable all your customers to talk to you from within your own product and get real-time updates on their cases.
Custom channels
Beta
Integrate any channel you want using our API.
Made for your entire company.
Plain is built for collaborative, whole company support. Aggregate all your support requests into a single Slack channel, bring other teams to Plain at no additional cost, and let our Linear integration keep track of escalations for you.
Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.
James Amey
Support Lead
Slack message in #atrium-ollo-ai
Ben Braithwaite got in touch via Slack on Thu 12 October 2023 at 11:50 (BST)
Ben Braithwaite
Just now
Hi there! I'm having trouble with updating the list of active projects in the app. It's not updating the status of my projects, I get an error 405 every time.
Technical issue
added by
Plain AI 1h ago
Priority set to
High
by Triage Bot 1h ago
You
Just now
Hey
@Ben
, this sounds like it might be related to a known bug on our end.
It’s actively being worked on, I’ll let you know once this is resolved.
1
1
P-3257
Updating active project status fails with Error 405
linked to this thread
5mins ago
Press
R
to reply,
O
to open in Slack
Note
N
Snooze
Z
Mark as Done
E
Todo
Slack message in #atrium-ollo
Ben is encountering Error 405 updating the status of a project. They’re asking you to help.
High
P
You
A
Labels
L
Technical issue
Linear issues
I
P-3257
Updating active project status fails with Error 405
Ben Braithwaite
Ollo AI
Groups
Pro tier
Recent threads
Bug report: Missing user permission
1w
Workspace details
Name
Ollo AI
Pricing plan
Pro
Project usage
392 of 500
Pending requests
12
Workspace users
Ben Braithwaite
Owner
Dieter Dohlman
Admin
Cecile Carter
Admin
Show any customer data, from any system. In real-time.
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack. If it has an API, Plain supports it.
Payment & Billing
Invoice #251-82
Due date: 19 Jan 2024
Past due
Billing period
1 Dec 2023 - 31 Dec 2023
Invoice items
14 x Pro Licences @ $20
$280.00
68 x Extra credits @ £5.25
$357.00
Total
$637.00
View in Stripe
Built to be an API, not just have one.
Build whatever Plain doesn’t bring. Extend nearly any support workflow with your own, connect your own systems with ours.
You need it, we’ve (probably) got it.
Every single part of Plain is engineered to help you move faster.
Trusted by world class support teams
Join the teams who rely on Plain to provide world-class support to their customers.
We love Plain. It's made us faster and enabled top-notch support for more folks, all leveraging our own tools and data. The speed and adaptability of the team stand out, evolving with us to better serve our customers.
Rodney Urquhart
Head of Developer Success
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
Thanks to Plain, we’re moving towards our goal of building a frictionless support experience way faster. That would have been impossible with any other solution. We're here now and not one year later because of Plain.
Ray Chen
Support Engineer
Join our team
We're building an intentionally small, fast-moving and product centric team. Remote, hiring within Europe.
For us, security goes beyond acronyms (though we have those too). Plain is built from the ground up to protect your data.