Meet Sidekick, your AI assistant for customer work. Fully aware of context, product knowledge and history

You can now loop in people outside your workspace without leaving Plain. Forward an email to another address, and replies will sync back into the same discussion thread in Plain

Bring your customer and account data from HubSpot or Salesforce directly into Plain

You can now link support requests in Plain to issues in GitHub!

Your Help Center now includes an automatically generated LLMs.txt file

You can now group your themes by Sentiment, Category, or Tier, helping you focus on the areas that matter most to your team