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The mutations below change individual attributes on an existing thread. Each one operates on a single field — there is no general-purpose updateThread mutation, so to change multiple attributes you call multiple mutations. These operations require the following permissions:
  • thread:edit

​
Change thread title

Mutation
mutation updateThreadTitle($input: UpdateThreadTitleInput!) {
  updateThreadTitle(input: $input) {
    thread {
      id
      title
    }
    error {
      message
      type
      code
      fields {
        field
        message
        type
      }
    }
  }
}
Variables
{
  "input": {
    "threadId": "th_01H8H46YPB2S4MAJM382FG9423",
    "title": "Refund request for order #12345"
  }
}

​
Change thread priority

Priority is an integer from 0 (urgent) to 3 (low).
Mutation
mutation changeThreadPriority($input: ChangeThreadPriorityInput!) {
  changeThreadPriority(input: $input) {
    thread {
      id
      priority
    }
    error {
      message
      type
      code
      fields {
        field
        message
        type
      }
    }
  }
}
Variables
{
  "input": {
    "threadId": "th_01H8H46YPB2S4MAJM382FG9423",
    "priority": 0
  }
}

​
Change the thread’s customer

Reassigns the thread to a different customer in your workspace. The original customer keeps any other threads they have.
Mutation
mutation changeThreadCustomer($input: ChangeThreadCustomerInput!) {
  changeThreadCustomer(input: $input) {
    thread {
      id
      customer {
        id
        fullName
      }
    }
    error {
      message
      type
      code
      fields {
        field
        message
        type
      }
    }
  }
}
Variables
{
  "input": {
    "threadId": "th_01H8H46YPB2S4MAJM382FG9423",
    "customerId": "c_01H14DFQ4PDYBH398J1E99TWSS"
  }
}

​
Change the thread’s tenant

Move the thread to a different tenant (or pass tenantIdentifier: null to detach the thread from its current tenant).
Mutation
mutation updateThreadTenant($input: UpdateThreadTenantInput!) {
  updateThreadTenant(input: $input) {
    thread {
      id
      tenant {
        id
        name
      }
    }
    error {
      message
      type
      code
      fields {
        field
        message
        type
      }
    }
  }
}
Variables
{
  "input": {
    "threadId": "th_01H8H46YPB2S4MAJM382FG9423",
    "tenantIdentifier": {
      "externalId": "team_123"
    }
  }
}

​
Change the thread’s tier

Move the thread to a different tier (or pass tierIdentifier: null to detach).
Mutation
mutation updateThreadTier($input: UpdateThreadTierInput!) {
  updateThreadTier(input: $input) {
    thread {
      id
      tier {
        id
        name
      }
    }
    error {
      message
      type
      code
      fields {
        field
        message
        type
      }
    }
  }
}
Variables
{
  "input": {
    "threadId": "th_01H8H46YPB2S4MAJM382FG9423",
    "tierIdentifier": {
      "externalId": "enterprise"
    }
  }
}