Manage your support,
not your notifications

Plain organizes and consolidates all your support channels.
Work through your queue in one lightning-fast, beautiful interface.

Plain organizes and consolidates all your support channels. Work through your queue in one lightining-fast, beautiful interface.

Slack

Microsoft Teams

Discord

SOON

Discourse

Email

Live chat

Forms

Headless Portal

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

All together now:
Product, meet support.

Stay on top of every customer issue, track its progress across teams, and keep customers informed as soon as problems are solved.

Stay on top of every customer issue, track its progress across teams, and keep customers informed as soon as problems are solved.

Slack your team, from Plain

Keep track of every internal conversation from one dashboard, and get notified when there’s an update for the customer.

Slack your team, from Plain

Keep track of every internal conversation from one dashboard, and get notified when there’s an update for the customer.

Slack your team, from Plain

Keep track of every internal conversation from one dashboard, and get notified when there’s an update for the customer.

Issue tracking

Link engineering issues to support tickets, and get notified when issue statuses change.

Issue tracking

Link engineering issues to support tickets, and get notified when issue statuses change.

Issue tracking

Link engineering issues to support tickets, and get notified when issue statuses change.

Close the loop

Get notified automatically whenever a linked issue get shipped, or a discussion gets resolved.

Close the loop

Get notified automatically whenever a linked issue get shipped, or a discussion gets resolved.

Close the loop

Get notified automatically whenever a linked issue get shipped, or a discussion gets resolved.

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

Half the queue,
double the speed.

Stay in complete control. Maintain complete visibility over your queue, configure granular SLAs and notifications, and bring your support and pricing structure to Plain.

Your support stats delivered daily

Get a daily summary of your support activity and the state of your queue with Slack digests. One of our customers said it’s like the WSJ, but for support.

Your support stats delivered daily

Get a daily summary of your support activity and the state of your queue with Slack digests. One of our customers said it’s like the WSJ, but for support.

Your support stats delivered daily

Get a daily summary of your support activity and the state of your queue with Slack digests. One of our customers said it’s like the WSJ, but for support.

Our configurable SLAs make sure that you always prioritize the customers you need to.

Read more on the docs

Read more on the docs

Automate repetitive tasks by setting up workflow rules with triggers and actions.

Read more on the docs

Read more on the docs

Built in tiers help you prioritize support requests based on your pricing tiers.

Read more on the docs

Read more on the docs

Turn customer requests
into product direction.

Take the guesswork out of your roadmap and prioritize features based on real customer data – powered by your support requests.

Plain automatically extracts customer insights from your support queries and displays your most frequent requests in one dashboard.

Keep track of the most frequently asked for features, understand sentiment, and analyse sub-themes within each feature requests.

Tie each feature request to a company, tenant or pricing tier, and take the guesswork out of your roadmap.

Success story

Axiom has seen significant improvements in its support operations with Plain: faster response times and internal collaboration, and higher customer satisfaction. 

Success story

Axiom has seen significant improvements in its support operations with Plain: faster response times and internal collaboration, and higher customer satisfaction. 

Success story

Axiom has seen significant improvements in its support operations with Plain: faster response times, increased internal collaboration, and higher customer satisfaction. 

Everything you need to give your support team superpowers

Smart AI Replies

Generate replies to support requests based on your documentation. Just index your docs to get started.

Smart AI Replies

Generate replies to support requests based on your documentation. Just index your docs to get started.

Smart AI Replies

Generate replies to support requests based on your documentation. Just index your docs to get started.

Slack broadcasts

Share your wins with customers, send key updates, manage incident comms and more with Slack broadcasts.

Slack broadcasts

Share your wins with customers, send key updates, manage incident comms and more with Slack broadcasts.

Slack broadcasts

Share your wins with customers, send key updates, manage incident comms and more with Slack broadcasts.

Insights

Get out of the box reporting – built for teams that do technical support, powered by your support requests.

Insights

Get out of the box reporting – built for teams that do technical support, powered by your support requests.

Insights

Get out of the box reporting – built for teams that do technical support, powered by your support requests.

Our powerful features at a glance

Rule engine

Insights

SLAs

Labels

Tiers

Business hours

AI thread titles

AI auto-labeling

AI thread summaries

Smart AI replies

Support team clusters

Dark mode

Snippets

Conditional auto-responses

Live chat

Slack

MS teams

In-app forms

Headless support portal

Kanban

Out of office

Email notifications

Email signatures

Keyboard shortcuts

Slack discussions

Linear integration

Slack broadcasts

Custom Slack ingestion

Slack notifications

In-Slack actions

Roles and permissions

Auto-mark as done

Smart AI replies

Feature request ranking

API

Customer cards

Events

Webhooks

Custom fields

Jira integration

Multiple assignees

Your customer data where you need it

Customer data in real time

Bring your customer data front-and-center with our powerful and extensible API.

Customer cards let you show customer data from any system in your stack directly in your support thread.

Read more on the docs

Read more on the docs

Log key events to Plain, and get all the context you need on a customer. Log errors, account activity, issues and more.

Read more on the docs

Read more on the docs

GIVING SUPPORT TEAMS SUPERPOWERS

Supporting the fastest growing support teams out there.

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.

Jeff Escalante

Engineering Director

Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.

Bas Buursma

Cofounder

Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.

Neil Jagdish Patel

CEO

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.

Jeff Escalante

Engineering Director

Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.

Bas Buursma

Cofounder

Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.

Neil Jagdish Patel

CEO

We wanted to avoid having our support experience feel like a separate brand, but to be an extension of our product. Plain’s simple API and customizability made it a perfect match.

Jonni Lundy

Founding Operations

We love that we can extend Plain how we want to via the API. If we need to build something to improve our support workflows or internal tooling, we can always build it ourselves.

Jeff Escalante

Engineering Director

Plain facilitates good working relationships between developers and support-focused team members in creating efficiency improvements that wouldn’t be possible in a more rigid tool.

Bas Buursma

Cofounder

Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.

Neil Jagdish Patel

CEO

Migrate in minutes.

Our importers make it fast and easy to migrate to Plain, and continuously sync key customer data from other platforms.

Zendesk importer
Help Scout sync
Salesforce importer
Hubspot sync