Plain vs pylon
Beyond Pylon, Plain is support you can build on.
Deep API and webhooks, programmatic automation, a headless portal in your own product, and bring-your-own AI agent.
We're not building another Zendesk.
29 minutes to next-level support. Start your 7-day trial with a Plain expert.
TRUSTED BY THE BEST SUPPORT TEAMS
We chose Plain over Pylon. We don’t need a Zendesk replacement; we need the best B2B support tool for developers
Christopher O'Neill
Head of Developer Success
We chose Plain over Pylon. We don’t need a Zendesk replacement; we need the best B2B support tool for developers
Christopher O'Neill
Head of Developer Success
Plain stands out even among great vendors. From leadership to product to support, they’ve been incredibly close to us
Peter Hofstee
Global Director, Support Engineering
Plain stands out even among great vendors. From leadership to product to support, they’ve been incredibly close to us
Peter Hofstee
Global Director, Support Engineering
For the first time, I have a platform that's actually keeping up with what we want to build. Plain gave us the foundation to run support the way we wanted.
Enrique Gonzalez
Head of Support Engineering
For the first time, I have a platform that's actually keeping up with what we want to build. Plain gave us the foundation to run support the way we wanted.
Enrique Gonzalez
Head of Support Engineering
support infrastructure
support infrastructure
Control every pixel of your support experience.
Support from anywhere
Ask anything
Orchestrate agents
Learn with insights
Support from anywhere
Ask anything
Orchestrate agents
Learn with insights
Bring your own AI agent & plug into your existing stack
Native bi-directional syncs with your CRM, Issue Tracker, and more.
Plug AI into your own data & over 500 Integrations
Native bi-directional syncs with your CRM, Issue Tracker, and more.
Bring your own AI agent & plug into your existing stack
Native bi-directional syncs with your CRM, Issue Tracker, and more.
Switch from Pylon in 29 minutes
5 mins
15 mins
29 mins
Connect Slack, Microsoft Teams, Discord and email
Connect your CRMs and issue tracker
Respond to your first ticket
Deploy an AI agent across all communication channels
Define SLAs, business hours, and customer tiers
Automate queries with workflows
Automatically generate AI insights from support requests
Deploy a knowledge base, formed from your support messages
Help customers help themselves with Ask AI
Support
Support
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Not Just Tickets Ltd