Behind every support request is a person. Every Friday, we feature someone in support who inspires us. Today, we're featuring Nicole Bleiler – Enterprise Product Support Specialist at Jasper. Here's her story 👇

💭 What inspired you to pursue a career in support?

I’ve always gravitated toward a support role, and I think it’s because I'm naturally curious and I have this innate urge to help people. Whether it’s offering guidance, solving problems, or simply being a reliable presence, I find real fulfillment in knowing I’ve made someone’s day - or even their job—a little easier.

😍 What do you love about it?

There’s so much to love about what I do! One of the most rewarding aspects of my role is helping individuals and businesses understand how to integrate AI into their marketing workflows effectively.  I love being able to bridge the gap between the tech and practical, real-world use cases. The AI industry is still new to so many people, and while the potential for growth is massive, it can be overwhelming for those who aren’t sure where to begin or how to tailor AI products to meet their specific needs. That’s where I come in.

📣 Who’s someone you learned a lot from, and what did you learn from them?

I’ve gained so much from working with my manager, Amanda Case. One of the most impactful lessons she’s taught me is how to stay focused and grounded in an industry that can often feel overwhelming and noisy. She’s shown me how to cut through the clutter, prioritize what truly matters, and deliver the best possible experience for our users.

✨ What advice would you give to someone else wanting to break into support?

Choose an industry that truly excites you—be bold and choose something you’re passionate about and genuinely interested in. Then, look for a company or team that values and invests in its people. When you combine work that inspires you with a supportive environment that encourages growth and development, you set yourself up for both success and long-term job satisfaction.

🥇 What company has recently really impressed you with the quality of their support?

Honestly, I have to give a shout-out to SEPHORA.  I know it's a little out of the realm here, but every time I visit one of their stores, there’s always someone ready to help. In a time when online shopping dominates, that human element of the brick-and-mortar experience really stands out. It’s a reminder of how important it is to bring that same personal touch to virtual support roles.