Modern B2B support isn’t a form submission that goes to an unknown place – it’s a living, ongoing relationship. The people reaching out to your team are part of larger customer orgs. Their questions are technical, high-context, and urgent. And the support teams helping them are fast-moving, cross-functional, and deeply embedded in the product.

But most help centers haven’t evolved to meet that reality.

They’re disconnected. They force customers to dig through long documents. And when answers aren’t available, customers have to track down a contact form or chat bot and start from scratch – again. Meanwhile, the best knowledge your team has stays buried in past responses across Slack, email, and your other support channels.

We’ve built our Help Center to change that – and to support the reality of modern B2B support.

Now live on our Grow and Scale plans, it brings together three powerful components:

• A living knowledge base built from real conversations, designed to make capturing and sharing knowledge with customers feel effortless.

• A ChatGPT style AI assistant that gives instant, context-rich answers from your docs, with a seamless handoff to your team when needed. 

• A branded Customer Inbox that gives your customers a shared space for support across their entire org.

It’s everything your customers need – answers, context, and continuity – in one clean, branded experience.

Turning conversations into scalable support

Your team writes your docs every day, they just don’t know it yet. Replies sit in closed tickets or Slack threads. Docs fall behind, and valuable answers get lost.

When someone on your team writes a clear, helpful response, they can now instantly turn it into a help article by clicking “Generate Help Center article” directly from the thread. AI assists with refining and editing the content, making it publication-ready in seconds. The article is then automatically organized, published, and shared – all without leaving Plain. Your team manages everything through a simple WYSIWYG editor, making it fast and easy to keep content up to date.

That same content powers Ask AI – a fully integrated, ChatGPT-style assistant trained only on your help articles, embedded right in your Help Center. Customers get accurate answers instantly. And when AI can’t help, escalation to your team is seamless, with the full context of the conversation preserved. 

No syncing between tools or repetitive answers. Just a system that builds on the work your team is already doing – and makes it scale.

Support that reflects how your customers work

In B2B, your “user” isn’t one person – it’s an entire company. Different teammates reach out from different channels, often asking the same thing without knowing what’s already in flight.

Our Help Center includes a shared, branded Customer Inbox for every customer org. It shows open and historical requests, offers access to relevant articles through the knowledge base, and embeds Ask AI – all in one place. Whether a conversation started in Slack, email, Discord, or another connected support channel, it’s visible here.

This means fewer duplicate threads for your team to deal with, faster answers, and a clear, shared view of what’s going on – for your team and your customers.

Built into your support flow, not bolted on

The Help Center isn’t a separate product. It’s an extension of how support already happens inside Plain – in real conversations, across fast-moving teams, with context that matters.

That means everything lives in one place:

• The same space where your team handles inbound requests

• The same tools where you write and escalate responses

• The same interface where AI turns those replies into reusable docs

No pull requests or code required to get new articles live. No syncing issues. No “we’ll update the docs later.” Your docs, AI answers, and customer visibility are all powered by your existing support work – just made reusable and accessible at scale.

And because it’s integrated by default with your support workflow, your Help Center stays accurate without needing a rewrite sprint every quarter. It updates as you support.

This is the support infrastructure that scales with your team – not overhead you have to manage on top of it.