Dec 5, 2025
New workflow Action: HTTP Requests
You can now add an action to any workflow rule that sends an HTTP POST request to another service.
This lets Plain share information with external tools or trigger follow up steps whenever your workflow conditions are met. It gives you more ways to connect Plain to the rest of your systems and automate complex support flows.
To get started, add a Send HTTP request action to a workflow rule. Enter the URL you want to send data to, plus any optional headers and a JSON body.
You can place workflow variables like customer.email, thread.id, or thread.title directly in the body, and Plain will fill them in when the workflow runs. To use this feature, set it up in choose Send HTTP request as an action in any workflow rule
You can learn more in our help center
Improvements
Allow notes and replies on mobile to be closed.
Take default tier membership into account when checking Help Center access.
Add an AI agent tag or suffix to agent messages across email, Discord, Help Center, and the support app. MS Teams support will follow.
Add a Sidekick shortcut from the Cursor question input to make adding context easier.
Restructure Plain AI settings. This includes a new Overview page with basic stats, a clearer empty state when AI is off, moving the Cursor setting to the AI area, more accessible stacked bar charts, and new knowledge gap stats.
Improve reporting performance for large workspaces by not returning threadIds for wide queries.
Add Discord thread support in Sidekick.
Allow Ari to handle threads that include some support agent messages. Ari will now only skip handling if the last message is from a support agent.
Leave out the themes section in customer digests when no themes are found.
Bug Fixes
Fix thread queue sidebars showing incorrect lists in My threads and subviews.
Fix threads not being viewable for users with multiple email addresses in a custom role.
Remove signatures from inside quoted replies in emails.
Prevent assigning the same person to a thread more than once.
Fix navigation jumps in the app rail
Designed, built and written by
David Leyland
Engineering
Ştefan Dorungǎ
Engineering
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