Jul 18, 2024
Slack emoji reactions
This week, we’ve shipped the ability to add and remove Slack emoji reactions, directly in Plain.
Previously, if you wanted to add or remove an emoji reaction to a thread ingested to Plain through Slack, you had to open Slack to take action.
Now, you can react with Slack emojis directly in Plain. This allows you to get more consistent with how you support your Slack customers through Plain. No action is required to turn them on – Slack emoji reactions are automatically enabled for all Plain customers.
New
Improvements
You can now start a discussion by replying directly on a Plain notification in Slack
Bug fixes
Fixed a bug that was incorrectly showing discussion channels in Plain, that didn’t actually have the Plain app added to them
Designed, built and written by
We’re building Plain to be the fastest, most powerful support tool out there. We’d love for you to try what we’ve built and tell us what you think.
