Build support your way
Break free from the duct tape, the rigid workflows, and the lock-in. Plain is AI support infrastructure that enables B2B teams to build anything – no-code or all-code.
HUNDREDS of fast-moving teams rely on plain
Tools add
8
distance.
Most support tools force their opinions on you. But support is not one-size-fits-all. Technical investigations, product feedback, Slack threads, and engineering collaboration all live inside the same support motion.
Plain gives you the infrastructure to design your own support system.
Meet a new approach:
Support infrastructure.
Run support across every channel, orchestrate human and AI agents, and build custom workflows that evolve with your product.
Channels
Consolidate support
Connect and scale Slack, Microsoft Teams, Discord, email, chat, portal and more.
Assistant
Supercharge your team
Give your team an AI assistant that researches, triages and resolves across systems.
Agents
Run any AI agent
Run multiple AI agents while humans stay in control of complex conversations.
Workflows
Automate everything
Automate routing, trigger investigations, notify internal teams, or take action in your own systems.
Insights
Learn from support
Automatically learn from your support. Spot themes, churn risks and upsell potential.
API
Build anything
Plain is built API-first. Every part of the platform can be extended, customized, or embedded into your own product and internal tooling.
AGENTS
Amplify
with agents
Integrate specialized agents from external tools for highly specific use cases.
NEEDS CHANGE
Orchestrate actions
Run multiple AI agents alongside human teammates. Plain gives you the infrastructure to coordinate them.
Use Ari, Plain's agent
Ari helps triage requests, investigate issues, and assist your team using the knowledge your team has already built.
Build your own agents
Connect your own models and internal data to create agents tailored to your workflows.
WORKFLOWS
Automate everything
Automatically assign conversations, surface product issues, notify engineers, enrich conversations with customer data, or take action inside your own systems.
NEEDS CHANGE
NEEDS CHANGE
Connect external systems
Route requests to any external service. Create a Linear issue, trigger a PagerDuty incident, or call your own API.
NEEDS CHANGE
NEEDS CHANGE
Build with AI
Let AI decide how threads route – by context, tone, or anything else that's hard to capture with rules alone.
NEEDS CHANGE
Auto-triage
Automatically assign labels, detect urgency, and keep thread summaries up to date as conversations evolve.
Sidekick
Save time
Sidekick helps you do customer work. It’s fully aware of customer context, product knowledge and historical interactions. Draft replies and find answers without ever leaving Plain.
Knows everything
…so you can ask anything. Sidekick understands customer history, previous chats, and product context.
Always there
Sidekick is just a keyboard shortcut away – no setup required. Close those tabs, and open Sidekick instead.
Multitalented
Get key information, summarize, draft, and search all your knowledge sources without switching tools.
Insights
Learn from customers
Move beyond just answering tickets and drive product change instead. Get real-time, aggregated and automated insights from your support. Plain makes your data work for you.
Detect trends
Spot recurring issues, trends, and opportunities across every conversation - without lifting a finger.
Catch up instantly
Get summaries and instant context on every thread – what’s changed, what’s new and what matters.
Get the latest, every day
Get daily summaries that surface what’s shifting across your customers, who's working on what, and what needs to happen next.
Speed, meet power.
We get it. When you’re comparing platforms, they all look the same. We’ll make it easy for you. Here’s why, and when, we win.
When you need performance and scale
Plain is designed for work, not to feel like work. Every aspect of the Plain interface has been forged, stress-tested and iterated on by and with some of the fastest-growing, and most demanding support teams in the world. They love it, and we think you will too.
When you demand complete extensibility
We give you flexible building blocks, not rigid opinions. Plain is API-first, so everything you see in the product can be done programmatically. Extend workflows, automate the edge cases, or replace entire pieces with your own logic. If you can imagine it, you can ship it.
When you want to enjoy the buying process
Seriously. People often choose us because working together feels straightforward. We know you are not switching platforms all day because you love it. So we focus on clarity, honest guidance and removing friction. Our sales team knows the product deeply and works with you to get to a yes or no quickly, whichever is right.
Start fast. Scale fearlessly.
Plain isn’t just faster, it’s built to last.
Fast growing companies love plain
Take their word for it
We chose Plain because it was the right fit for our fast-moving team to get going quickly. It’s helped us stay organized & responsive as we 100x-ed our users, and we’re confident it will keep supporting us as we continue to grow.
Jo Barrow
Chief of staff
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of developer success, Stytch
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows, and truly empowering the teams that use it.
Daniel Sequeira
Head of Business Ops, Raycast
Time is money. Money is pizza.
Here’s what you can do in 29 mins and 59 secs
5 mins
15 mins
29 mins
Connect Slack, Microsoft Teams, Discord and email
Connect your CRMs and issue tracker
Respond to your first ticket
Deploy an AI agent across all communication channels
Define SLAs, business hours, and customer tiers
Automate queries with workflows
Automatically generate AI insights from support requests
Deploy a knowledge base, formed from your support messages
Help customers help themselves with Ask AI
Engineered with enterprise-level security. Built for everyone.
We don’t see security as a set of badges, but as a core engineering principle. Every part of our platform is architected to protect your data.