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I'm technical

10x your B2B support,
without 10x the work.

Plain is the AI-native Customer Infrastructure Platform — the next generation of customer support software. Built for teams that want to move faster, automate more, and stay close to their customers.

I'm technical

10x your B2B support,
without 10x the work.

Plain is the AI-native Customer Infrastructure Platform — the next generation of customer support software. Built for teams that want to move faster, automate more, and stay close to their customers.

I'm technical

10x your B2B support,
without 10x the work.

Plain is the AI-native Customer Infrastructure Platform — the next generation of customer support software. Built for teams that want to move faster, automate more, and stay close to their customers.

Book a demo

Book a demo

Book a demo

Start a trial

Start a trial

Start a trial

Latest

Introducing Help Centers

Latest

Introducing Help Centers

Latest

Introducing Help Centers

Case Study

See how Tinybird improved resolution time from 6 days to 2 hours

Tinybird cut resolution time from 6 days to 2 hours

->

Most platforms take your time.
Plain gives it back.

Most platforms take your time.
Plain gives it back.

Most platforms take your time.
Plain gives it back.

Plain keeps every conversation, channel, and teammate in one, unified workspace, so you spend less time switching tabs and more time helping customers.

Plain keeps every conversation, channel, and teammate in one, unified workspace, so you spend less time switching tabs and more time helping customers.

Learn more about our platform

Built on solid foundations

SLAs, tiers, powerful labelling, workflow rules, custom fields and more - all built into Plain.

Consolidate every channel

Connect Slack, Microsoft Teams, Discord, portal, email, chat, forms and more into a single inbox.

Integrate with the tools you know

Plain plays nicely with tools your team is familiar with, bringing in context to every interaction.

“We chose Plain because it was the right fit for our fast-moving team to get going quickly. It’s helped us stay organized and responsive.”

“We chose Plain because it was the right fit for our fast-moving team to get going quickly. It’s helped us stay organized and responsive.”

“We chose Plain because it was the right fit for our fast-moving team to get going quickly. It’s helped us stay organized and responsive.”

Jo Barrow

Chief of Staff

“We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows — and truly empowering the teams that use it.”

“We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows — and truly empowering the teams that use it.”

“We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows — and truly empowering the teams that use it.”

Daniel Sequeira

Head of Business Operations

Plain AI

Support your customers with Plain AI

Support your customers with Plain AI

Agent

Meet Ari, the AI agent that helps you and your customers

Sidekick

Always there for you when you need support

Insights

Learn from your valuable data to improve support

Help Center

Your home for every customer and every question.

AGENT

AI that knows your product, and your customers.

AI that knows your product, and your customers.

Ari handles the routine, the repetitive, and the ready-to-automate. Freeing your team for the work that builds trust and drives revenue.

Ari handles the routine, the repetitive, and the ready-to-automate. Freeing your team for the work that builds trust and drives revenue.

Learn more about Agent

+8

Deploy it across any channel

Deploy it across any channel

Slack, Teams, Discord, email, or portal — wherever your customers reach you, Ari is already there.

Escalate to humans when unsure

Escalate to humans when unsure

Keeps people in the loop when context, empathy, or judgment is needed.

Build your own

Build your own

Use Plain’s agent framework to create AI teammates for your specific workflows.

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Add Knowledge Sources

Add Knowledge Sources

Connect product docs, API references, and FAQs so Ari answers with depth and accuracy.

SIDEKICK

Close those tabs.
Open Sidekick instead.

Close those tabs.
Open Sidekick instead.

Your AI sidekick for customer work. Fully aware of context, product knowledge and history. Draft replies, find answers without ever leaving Plain.

Your AI sidekick for customer work. Fully aware of context, product knowledge and history. Draft replies, find answers without ever leaving Plain.

Learn more about Sidekick

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Knows the full story

Knows the full story

Sidekick understands customer history, previous conversations, and product context.

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Acts instantly

Acts instantly

Summarize, draft, search, and batch-resolve without switching tools.

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Always there

Always there

Just a keyboard shortcut away. No setup, no extra tabs, no new interface.

INSIGHTS

Shorten the distance 

from signal to roadmap.

Shorten the distance 

from signal to roadmap.

Support is one of the richest sources of customer intelligence, but most tools just help you close tickets. Plain makes your data work for you.

Support is one of the richest sources of customer intelligence, but most tools just help you close tickets. Plain makes your data work for you.

Learn more about Insights

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Company and tier summaries

Company and tier summaries

Understand each account’s health and history at a glance.

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Theme detection

Theme detection

Spot recurring issues, trends, and opportunities across every conversation.

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Thread catchups

Thread catchups

Get instant context — what’s changed, what’s new, what matters.

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Digests

Digests

Summaries that surface what’s shifting across your customers, daily or weekly.

HELP CENTER

Give your support 

premium real estate.

Give your support 

premium real estate.

Plain brings your docs to life. One place where your customers can see all their conversations and find answers. It feels personal and effortless for them, and it scales beautifully for you.

Plain brings your docs to life. One place where your customers can see all their conversations and find answers. It feels personal and effortless for them, and it scales beautifully for you.

Learn more about Help Center

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Talk to your help center

Talk to your help center

Need content for this one

Seamless collaboration

Seamless collaboration

Customers can talk to you, find answers, and stay in sync without leaving their space.

Generate articles with AI

Generate articles with AI

Need content for this

Effortless scale

Effortless scale

Deliver the experience of a dedicated account manager, without adding more people.

WHAT TO EXPECT

What happens in your first 30 days?

What happens in your first 30 days?

Day 1

Day 5

Day 30

Day 1

Get started

Get started

Connect your first channel in minutes

Bring your data from your old tool and CRM

Feel how fast a support tool can be

Power up

Power up

Automate repetitive tasks with AI

Give your whole team AI superpowers

Connect Plain to Linear, Incident, Github

Day 5

Power up

Reap the benefits

Reap the benefits

Turn conversations into insights

Solve customers questions 5x faster

Never drop the ball on comms again

Reap the benefits

Day 30

Book a demo

Start a free 14 day trial

Loved by support engineers

Loved by support engineers

Read more customer stories

“With Plain powering our support, we don't have to think about scaling challenges. Everything just works.”

“With Plain powering our support, we don't have to think about scaling challenges. Everything just works.”

“With Plain powering our support, we don't have to think about scaling challenges. Everything just works.”

Christopher O'Neill

Christopher O'Neill

Head of Developer Success

Head of Developer Success

“We’re not just reacting anymore. We’re getting ahead of issues, keeping product in the loop, and giving customers the help they need – faster.”

“We’re not just reacting anymore. We’re getting ahead of issues, keeping product in the loop, and giving customers the help they need – faster.”

“We’re not just reacting anymore. We’re getting ahead of issues, keeping product in the loop, and giving customers the help they need – faster.”

Ramiro Aznar Ballarín

Ramiro Aznar Ballarín

Support Manager

Support Manager

“Plain allows us to keep our personal approach to support while giving us the structure we need to scale.”

“Plain allows us to keep our personal approach to support while giving us the structure we need to scale.”

“Plain allows us to keep our personal approach to support while giving us the structure we need to scale.”

Jason Jacob

Jason Jacob

VP Technical Services

VP Technical Services

“Supporting our customers with Plain has allowed us to bring the customer voice much more in touch with our entire company.”

“Supporting our customers with Plain has allowed us to bring the customer voice much more in touch with our entire company.”

“Supporting our customers with Plain has allowed us to bring the customer voice much more in touch with our entire company.”

Jeff Escalante

Jeff Escalante

Engineering Director

Engineering Director

“Plain gives us the speed and flexibility we need to scale. It’s a platform that grows with us.”

“Plain gives us the speed and flexibility we need to scale. It’s a platform that grows with us.”

“Plain gives us the speed and flexibility we need to scale. It’s a platform that grows with us.”

Kyle McLaren

Kyle McLaren

Support Engineer

Support Engineer

“I can finally confidently tell a customer 'I will let you know when we make progress on that' – and Plain helps me actually remember to do it.”

“I can finally confidently tell a customer 'I will let you know when we make progress on that' – and Plain helps me actually remember to do it.”

“I can finally confidently tell a customer 'I will let you know when we make progress on that' – and Plain helps me actually remember to do it.”

Jonni Lundy

Jonni Lundy

Operations

Operations

Support is a team sport.

Support is a team sport.

Support is a team sport.

The best outcomes happen when support, success, product, and engineering are connected. Customer Infrastructure gives every customer-facing team a shared foundation to move faster, stay aligned, and deliver together. It looks like a support platform, but works like infrastructure.

The best outcomes happen when support, success, product, and engineering are connected. Customer Infrastructure gives every customer-facing team a shared foundation to move faster, stay aligned, and deliver together. It looks like a support platform, but works like infrastructure.

Shipping updates at breakneck velocity

Our engineering team are constantly listening to feedback and shipping new features.

Visit the changelog

  • Broadcasts

  • Auto-responses

  • Labels

  • Digests

  • Workflow rules

  • Business hours

  • Tiers & SLAs

  • Away mode

  • Reporting

Engineered with enterprise-level security. Built for everyone.

We don't see security as a set of badges, but as a core engineering principle. Every part of our platform is architected to protect your data.

Read more about Security ->

GDPR COMPLIANT

SOC2 TYPE II

Make your B2B support magical, at any scale.

Make your B2B support magical, at any scale.

Join the teams who rely on Plain to provide world-class support to their customers.

Book a demo

Book a demo

Book a demo

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© 2025 Plain ◦ Not Just Tickets Ltd

Plain

Product

Pricing

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Startup program

Company

Careers

Channels

Slack

Microsoft Teams

Discourse

Email

Help Center

In-app forms

Headless portal

Live chat

Resources

Blog

API Reference

Help Center

Security

Press kit

Integrations

Trust Center

Support

Status

@plainsupport

Consent Preferences

Privacy

Cookies

Terms

Website terms

Data Processing

Vulnerability Disclosure

© 2025 Plain ◦ Not Just Tickets Ltd